Quality Auditor
Description:
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
Amazon's Disability and Leave Services (DLS) Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS). QMS will support our quality program across various leave of absence and accommodation events. This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives. She/he will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.
As part of the Leave and Accommodation he/she will require experience in leave of absence, disability, accommodations, return to work, workers' compensation, benefits, and absence management functional areas. The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools to generate a frustration-free experience. As part of DLS, he/she will interact and consult with HR Operations, Risk Management, Environmental Health and Safety, and HR Services. The position may involve collaboration with peers and resources across other global locations, to review current processes and technology.
Key Responsibilities:
• Perform audits of internal administration against plan, policy, service level agreements, and any regulatory requirements.
• Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards.
• Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained.
• Maintain subject matter expertise specific to job function and general industry awareness.
• Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis.
• Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience.
• Use critical thinking and demonstrate high ownership while reviewing processes and technology.
Basic Qualifications:
• • Bachelor's degree or 5 + years of professional or military experience
• 1+ years of relevant audit and/or operational experience.
• Experience creating audits and outcome reports.
• Experience in MS Word, Excel, Access, Outlook and PowerPoint
Preferred Qualifications:
• • 1+ year experience with leave of absence or disability quality assurance• Strong written and verbal communication skills
• Solid track record for delivery of high quality products
• Excellent customer service and communication skills, both verbal and in writing
• Strong time management and ownership of deliverables
• Flexibility and Interest to do repetitive tasks.
• Ability to analyze and identify patterns in large data sets.
• Strong attention to details.
• Ability to work independently
• Ability to apply critical thinking and problem solving skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
Amazon's Disability and Leave Services (DLS) Team is seeking a Quality Auditor to contribute to the development and ongoing execution of our Quality Management System (QMS). QMS will support our quality program across various leave of absence and accommodation events. This position will assist with driving operational excellence through a culture of continuous inspection in our processes and key business initiatives. She/he will focus on raising the bar on our processes and tools by continuously evaluating our internal controls, consistency in standard work against established policy, plan, and practice.
As part of the Leave and Accommodation he/she will require experience in leave of absence, disability, accommodations, return to work, workers' compensation, benefits, and absence management functional areas. The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools to generate a frustration-free experience. As part of DLS, he/she will interact and consult with HR Operations, Risk Management, Environmental Health and Safety, and HR Services. The position may involve collaboration with peers and resources across other global locations, to review current processes and technology.
Key Responsibilities:
• Perform audits of internal administration against plan, policy, service level agreements, and any regulatory requirements.
• Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards.
• Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained.
• Maintain subject matter expertise specific to job function and general industry awareness.
• Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis.
• Identify root cause and areas of improvements in the process audited. Provides ideas for process improvements to enhance process efficiency, quality and customer experience.
• Use critical thinking and demonstrate high ownership while reviewing processes and technology.
Basic Qualifications:
• • Bachelor's degree or 5 + years of professional or military experience
• 1+ years of relevant audit and/or operational experience.
• Experience creating audits and outcome reports.
• Experience in MS Word, Excel, Access, Outlook and PowerPoint
Preferred Qualifications:
• • 1+ year experience with leave of absence or disability quality assurance• Strong written and verbal communication skills
• Solid track record for delivery of high quality products
• Excellent customer service and communication skills, both verbal and in writing
• Strong time management and ownership of deliverables
• Flexibility and Interest to do repetitive tasks.
• Ability to analyze and identify patterns in large data sets.
• Strong attention to details.
• Ability to work independently
• Ability to apply critical thinking and problem solving skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us