Digital Business Analyst
- Recruiter
- Reece Australia Pty Ltd
- Location
- Victoria, Australia
- Salary
- Competitive salary
- Posted
- 14 Jun 2021
- Closes
- 17 Jun 2021
- Ref
- R-00011137
- Job role
- Business analyst, CFO
- Sector
- Accounting - Public practice
Digital Business Analyst
About the role
We're in a phase of growth - join our team and make a difference. You'll be more than "just a number". You'll be helping to position a multi-billion-dollar, multinational company for the future.
As a valued member of our Digital Product Management Practice, the Business Analyst role is pivotal to our online success by ensuring we establish an effortless and user-friendly payments process for maX and online retail customers.
maX is our digital B2B platform that supports trade customers to run their business better, be more efficient and win work. The maX user base is hardworking small to medium-sized companies, and we feel great joy in supporting and helping these customers thrive.
The work across the payments portfolio (one of four sizeable portfolios) across the wider maX team will be crucial to helping our customers purchase online while also allowing us to remain digital leaders across various industries in Australia and New Zealand.
The Digital Business Analyst is a newly created role within a newly formed Digital Product Management Practice.
As part of a multidisciplinary delivery team, you will:
About You
You sit at the intersection of business, technology, customers, and consumers and are a commercially astute digital business analyst professional. You recognise that the customer is at the heart of everything we do, and you thrive on making the lives of our customers and people better.
You appreciate a diverse environment with a flat hierarchy, a flexible workplace, logical and intuitive thinking styles, extrovert and introvert personalities.
At Reece, attitude and customer-centricity are key! Energy, drive and curiosity are essential to this role. Also, you:
You meet user and stakeholder expectations, enable faster development, and deliver a better product. At reecetech and Reece Group, everyone is valued and recognised for their ability to collaborate, explore, experiment, reflect, learn, innovate, adjust, and share, to improve every day. If you want to work with great people in a supportive environment, put your career first - apply today! #LI-DNI
reecetech
reecetech is the technology division for the Reece Group. We're building a world-class engineering culture - designing and building products our customers and staff love, and solving hard problems using the latest technology.
We pride ourselves on being entrepreneurial, non-hierarchical, fast, and creating massive impact by powering the Reece Group.
We're proud to support our customers who provide essential services to keep the community safe, healthy, and well. Whether that's keeping the water running, the heating and cooling on, maintaining refrigeration, or supporting our infrastructure.
About Reece Group
The Reece Group is a purpose and values led organisation. With over 800 branches and 7,800 staff across Australia, New Zealand, and the US, the Group is a leading distributor of plumbing, waterworks, and HVAC-R products. We care about our customers, employees, and our community - we do this through The Reece Grant and our innovative CSR program, Reece Cares.
No agencies or third party resumes
How can you build a career with Reece.
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.
We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.
Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.
We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.
Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About the role
We're in a phase of growth - join our team and make a difference. You'll be more than "just a number". You'll be helping to position a multi-billion-dollar, multinational company for the future.
As a valued member of our Digital Product Management Practice, the Business Analyst role is pivotal to our online success by ensuring we establish an effortless and user-friendly payments process for maX and online retail customers.
maX is our digital B2B platform that supports trade customers to run their business better, be more efficient and win work. The maX user base is hardworking small to medium-sized companies, and we feel great joy in supporting and helping these customers thrive.
The work across the payments portfolio (one of four sizeable portfolios) across the wider maX team will be crucial to helping our customers purchase online while also allowing us to remain digital leaders across various industries in Australia and New Zealand.
The Digital Business Analyst is a newly created role within a newly formed Digital Product Management Practice.
As part of a multidisciplinary delivery team, you will:
- Work closely with UX Designers, Product Managers and Engineers, leading in the ideation, design, delivery and evolution of the maX payment product
- Collaborate with stakeholders across the accounts team (accounts and credit) to engage, influence and elicit the relevant information to provide the best solution taking into consideration want vs. need
- Work with our business intelligence team and data analysts to provide detailed business reporting
- Well-developed documentation, process and workflow experience to provide a certain level of interviewing skills and the creation of user stories
- Proficient at using metrics and reports to provide insights and drive improvement in team rhythms
- Bring a strong commercial acumen to defining the "how" from a functional user perspective
- Understand customers, what drives their behaviour and how we can leverage digital products and services to build customers for life
- Bring a strong commercial acumen to defining the product strategy, and use it to drive relentless prioritisation of features
- Spend time in our branches observing our staff, our customers, and understanding how our branches work (all new starters will spend time serving customers in-branch as part of induction)
- Bring insights, ideas and collaborate with the broader product management team
About You
You sit at the intersection of business, technology, customers, and consumers and are a commercially astute digital business analyst professional. You recognise that the customer is at the heart of everything we do, and you thrive on making the lives of our customers and people better.
You appreciate a diverse environment with a flat hierarchy, a flexible workplace, logical and intuitive thinking styles, extrovert and introvert personalities.
At Reece, attitude and customer-centricity are key! Energy, drive and curiosity are essential to this role. Also, you:
- live out an ethos of authenticity, empathy, integrity, excellence and humility. We stand for a non-zero-sum culture, building each other up to achieve more than the sum of parts together.
- have experience as a mid-to-senior level business analyst, delivering customer-facing digital products
- have a passion for creating amazing products that fulfil our customers' needs
- have experience working with payments providers (vendors) or eCommerce platforms within retail or B2B and with cross-functional teams (preferred)
- can develop credibility with stakeholders and build trusted, effective working relationships
- work collaboratively in multidisciplinary teams, with adopting sound delivery disciplines (e.g. leveraging Agile methodologies) to ensure successful execution
- have passion sharing your knowledge and expertise, coaching and mentoring others
- are technology savvy, working knowledge of development environments, and understanding of databases, data analysis and SQL queries
- challenge established ways of doing business while influencing desired outcomes, prioritise competing business priorities, and meeting company vision and strategy
You meet user and stakeholder expectations, enable faster development, and deliver a better product. At reecetech and Reece Group, everyone is valued and recognised for their ability to collaborate, explore, experiment, reflect, learn, innovate, adjust, and share, to improve every day. If you want to work with great people in a supportive environment, put your career first - apply today! #LI-DNI
reecetech
reecetech is the technology division for the Reece Group. We're building a world-class engineering culture - designing and building products our customers and staff love, and solving hard problems using the latest technology.
We pride ourselves on being entrepreneurial, non-hierarchical, fast, and creating massive impact by powering the Reece Group.
We're proud to support our customers who provide essential services to keep the community safe, healthy, and well. Whether that's keeping the water running, the heating and cooling on, maintaining refrigeration, or supporting our infrastructure.
About Reece Group
The Reece Group is a purpose and values led organisation. With over 800 branches and 7,800 staff across Australia, New Zealand, and the US, the Group is a leading distributor of plumbing, waterworks, and HVAC-R products. We care about our customers, employees, and our community - we do this through The Reece Grant and our innovative CSR program, Reece Cares.
No agencies or third party resumes
How can you build a career with Reece.
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.
We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.
Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.
We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.
Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!