Operations Client Service - Assistant Manager

Recruiter
State Street.
Location
Bangalore, India
Salary
Not disclosed
Posted
14 Jun 2021
Closes
18 Jun 2021
Ref
R-669305
Contract type
Permanent
Hours
Full time
Experience level
Manager
  • Good understanding of Global Custody and Securities account opening
  • Good understanding of Omnibus account structure, and individual account opening at global securities market
  • Understanding of State Street internal Omni Structure
  • Differentiation between Documentation and Non Documentation markets
  • Bridge the gap between with Client service teams, account opening and local sub custodian banks to facilitate client account openings, closings, conversions, renewals and amendment requests smoothly
  • Participate in sub custodian/ management calls as required
  • Manage client escalations and be able to provide appropriate response in timely manner
  • Guide, coach and develop staff
  • Work with sub custodians to be able to manage multiple expectations of stake holders
  • Understand client documentation and assist the team members in interpreting the client documentation
  • Possess excellent negotiation skills to be able to work with the sub custodians during stringent timelines or when exceptions are required
  • Engage the team actively in team activities, knowledge shares session. 
  • Own up and resolve issues and prioritize actions with minimal assistance from reporting manager.
  • Ensure high levels of service are maintained
  • Proactively work with multiple region stake holders and get good feedback for self and the team.
  • Be able resolve any issues/ act as a single point of contact for queries related to the team and gain the confidence of onshore management
  • Recognize and appreciate team members who go above and in their daily course of work
  • Encourage participation of team members in projects and continuous improvement ideas and department/ organization wide initiatives
  • Understand global markets account structure
For further information, and to apply, please visit our website via the “Apply” button below.

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