Review Delivery Business Analyst

Job Description

Overview

The Review Delivery Team has responsibility for the data management, production and distribution of over 20 million communication and correspondence items annually.

This is a key role within the Review Delivery Team, and is responsible for annual and interim Fund review processing and member statement production.

The purpose of the role is to test and run annual and interim system reviews, maintain data mapping and business rules based on Fund statement requirements, and test that the statement output accurately meets requirements and is delivered on schedule.

Key Accountabilities and Main Responsibilities

• Ensure that allocated review tasks are completed in line with the agreed review timetable.
• Prepare and execute data test scripts and manage the resolution of items through relevant stakeholders.
• Conduct scheduled system testing prior to review date to ensure processes run correctly and timely.
• Run system review processes in production and provide relevant data files to the Mail House.
• Manage the resolution of any issues in test or production system review processing.
• Liaise with the Mail House to resolve any queries regarding data and/or files.
• Record and reconcile output based on system review records, data files, Mail House lodgements, etc.
• Support the identification of changes in Fund statement data and conditional requirements.
• Review statement requirements and ascertain if changes are required to mapping/business rules.
• Document and maintain the statement data mapping and business rules in line with Fund requirements.
• Manage the versioning and provision to the Mail House of the data mapping and business rules.
• Resolve any queries from the data Validation Reports and ensure that reports are error free.
• Coordinate with the Mail House the transfer of PDF files and raise requests to upload files to TRIM.
• Communicate status and participate in stakeholder meetings as required
• Facilitate raising/resolving Work Requests for statement production and review processing as required.

Experience & Personal Attributes

• Strong organisational management and multi-tasking skills
• Ability to priorities, organize and forward plan to meet at times very stringent deadlines
• Attention to detail and accuracy
• Work collaboratively and proactively with Service Delivery Manger, internal work groups and third parties.
• Positively contribute to improving the way we operate with innovation and the use of best practice processes
• Sound communication and problem management skills
• Good knowledge of superannuation and pension business desirable
• Proven experience or aptitude in translating needs into requirements documentation
• Working knowledge of Link systems and business processes desirable
• Proficiency with Microsoft Excel (pivot tables, V & H lookups, and formula utilization) Word and Outlook
• Ability to write/tune SQL for data analysis and validation
• Shares expertise and learning across the team and encourages others to do so. Consistently seeks feedback on own performance.
• Thinks and acts strategically in relation to problem solving and cost savings