Edge Product Specialist
Our Tax Compliance team is a leading provider of technology enabled compliance and integrated advisory services, working across an unrivalled range of prestigious clients. The variety of work, size of our team and focus on learning and development brings about opportunities to specialise in particular industries or technical areas.
PwC are the market leaders in global Indirect tax compliance services, providing services to many of the firm’s largest and most important clients. We provide clients with Indirect tax compliance services globally with key focus in EMEA.
Our team is agile and open to new ways of working. The investment in automation and robotics enables us to be at the forefront of change and innovation. Together, we produce technical excellence, innovative solutions and an outstanding client experience.
We are looking for a product specialist to join the Edge team as part of our national Compliance Services practice. You will be working with UK and multinational groups to help clients implement and maintain Indirect Tax Edge, PwC’s market leading Indirect Tax Compliance software solution. The role combines technology consulting with Indirect Tax compliance services, shaping the future of the product and supporting clients through their use of the product to bring them a well rounded business integrated solution.
In this role you will be a key member of a small team that helps to advise and implement processes relating to Edge. This would include helping clients to implement and maintain their Edge product, working with PwC networks to demo, promote and raise awareness of Edge to our colleagues and our clients, identifying product improvements and strategising with the wider Edge team feeding into a roadmap of product improvements and supporting projects to implement that technology. You will also be involved in the business development and pre-sales activity to expand our technology business.
As a product specialist your primary role will involve knowing the Edge product inside out and advising others on the solution to assist them in their roles. The responsibilities will include the following;
Provide support to clients during Edge implementation projects, as well as ongoing support.
Triage and prioritise client / internal requests to ensure timely responses and effective management of issues
Ensure the product appropriate responds to change in tax authority requirements
Test new features / enhancements prior to moving them to production for use by clients
Maintain direct channels of communication to between clients, support teams, product developers, content team, outsourcing teams etc. to get the job done without managerial interjection
Pre-sales activity to raise awareness of Edge including demonstrations of the product and answer questions of clients and the PwC practice
Identify product issues / improvements and working with product developers to implement these
Work with the wider team and stakeholders to upskill team members on Edge.
Essential skills and experience
- VAT technical and analytical skills
- Experience in Microsoft Excel, Microsoft Access and Alteryx
- Resilient and able to work to deadlines with strong problem solving skills and ability to manage stakeholder expectations
- Technology-minded with a willingness to innovate, learn and take on new challenges
- Strong project management and communication skills, written and oral, with the ability to prioritise tasks
- A commitment to delivering great client service
- Able to apply good judgement, consult appropriately and manage risks
- Ability to work flexibly and through virtual networks
Not the role for you?
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
Learn more here: www.pwc.com/uk/careers/experienced/applyDiversity
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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.