Credit Controller

MedicsPro Limited
25000.00 GBP Annual
16 Jul 2017
09 Aug 2017
Contract type
Full time
Founded in 2001, MedicsPro was acquired in July 2009 by Urban Recruitment Group an already established staffing agency. Over the years, the company has seen dramatic growth and success within the medical recruitment sector & now has offices located in Central London, East London, Essex and the Midlands.
MedicsPro are a specialist medical recruitment agency, providing locum and permanent staff including Doctors, Nurses, Allied Health Professionals & Health Science Specialists to the NHS & private sector.
The acquisition of Key Locums (founded in 2008) compliments the business perfectly by offering the same dedicated service & supply of GP's & Nurse practitioners into Surgeries & Communities throughout the UK.

The Credit Controller is responsible for chasing unpaid invoices and recovering unpaid money from businesses.

Good communication with a tactful manner keeping calm under pressure. Credit Controllers need to be assertive yet diplomatic with good number skills, and the ability to explain financial matters clearly.

Responsibilities will include but not limited to:

*contacting individuals or business customers when payment is overdue
*asking them to settle their account and explaining the terms of their credit
*re–negotiating repayment plans if people are in financial difficulties
*setting up and maintaining customer files
*processing payments
*visiting debtors
*Posting monies received from bank statements
*Chasing customers by letter, email or by phone for overdue payments.
*Collate and prepare cheques for banking
*Assisting posting payments received from daily statements over busy periods
*Answering phone calls – Dealing with customer queries
*Providing copy invoices, statements etc.
*Analyse customers account reconciliations
*Dealing with customer queries, liaising with other departments to ensure prompt resolution.
*Providing assistance to other Credit Controllers within the team as required

The Credit Controller is expected to work with the Payroll Team, Accounts Team and
Recruitment Consultants to improve the working environment and business processes of
the company.

The aim is to strengthen client relations and collect unpaid monies due in a timely manner ensuring the successful continuance of business operations.

The main responsibilities include the following functions:

Achievement of Margin Targets

–Receive and work to weekly and monthly targets involving cash collection.

Key Performance Indicators

–Work towards agreed KPI's.
–OTOM with Credit Manager on progress to the KPI's.

Performance Management

–One to one meetings (OTOM) will be conducted weekly and monthly recording your progress and performance, target and performance to the target.
–Any corrective actions and processes will be addressed and required training agreed upon.

Customer Service

–Deliver excellent customer service to our candidates, clients and colleagues.
–Learn from mistakes made, striving for excellence on all fronts.
–The adage "the customer is king should be our foremost thought.

Knowledge & Skills Essential

*Good written / verbal communication skills
*Professionalism and integrity
*Problem solving and multi tasking skills
*Ability to use Microsoft Office and bespoke IT packages
*Have prior experience in a credit controller role
*Effective interpersonal skills
*Be able to work with teams and to coordinate with other departments
*An assertive but tactful manner
*Calm under pressure
*Organised and methodical approach
*Ability to work to strict deadlines
*Good negotiation skills
*Ability to explain financial matters firmly and clearly
*Effective time management
*Previous experience of posting cash and allocation of payments is desirable.
*IT skills including Microsoft Word, Excel
*Good communicator, both verbal and written
*Strong analytical skills and attention to detail
* Reconciliations

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