Learning & Development Officer - London

Hotel Café Royal
London (Greater)
16 Jul 2017
20 Jul 2017
Job role
Learning & Development / (HR) Officer - Soho, LondonAs our business grows so too does our team and as such we are pleased to announce a new addition to our team and rare opportunity for a dedicated Learning & Development / HR Officer to join us here at Hotel Café Royal.Hotel Café Royal enjoys an unrivalled setting, where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. Throughout the years, Café Royal’s motto has been, ‘employ the best of the best’ and today, as a luxury hotel of the 21st century, we strive to continue that tradition.We are creating the modern Grand Hotels of our time, where guests feel they belong, and always wish to return. Unique properties, with an exceptional address, that capture the hearts and minds of our guests and colleagues and enhance the world’s most vibrant and alluring destinations. Through the ARTISTRY of our people: their combined talent, skills, expertise and flair for creating inspiring environments and individual experiences are what makes us BEAUTIFULLY COMPOSED.Your roleAs our Learning & Development / HR Officer you will become part of a dedicated team providing a specialist HR & Training Service to around 400 employees. Your passion to provide personalised colleague experiences, with detailed L&D / HR knowledge and confidence, is both assertive yet sincere. Your “voice with a smile” and commitment to anticipation, to deal with our colleagues in a professional and responsive manner, in keeping with the Hotel Café Royal’s history and hallmarks of exceptional quality and style.Working closely with our Heads of Department you will provide an all-encompassing and dedicated Learning & Development service on behalf of the hotel across the following areas;Support the Regional Director of L&D with the delivery of inhouse training programmesSupport line managers with the development and delivery of departmental training activitiesOversee the day to day administration of the Flow LMS, onboarding modules, notice board communications and development of inhouse e-learning modules within the systemDevelop Employee Branding an attraction strategies which promote learning & development opportunities in order to secure top quality graduates and candidatesSupport the Regional Director of L&D with internal Quality audits and LQASupport the wider HR team with general HR activities including Recruitment, ER, Payroll and day to day enquiries.Initially we expect there to be an approximate 60/40 split between L&D and HR activities, this will however naturally grow as your role and group wide L&D projects develop.There will of course be many other aspects to your including various L&D, HR and Recruitment projects that you will have the opportunity to help with. Most importantly your superior communication skills will allow you to connect and engage with our team across all levels of the business on a day to day basis, yet your integrity and discretion will be your defining quality as you will become guardian to a host of confidential and at times sensitive colleague information on behalf of the Company.About YouAs Oscar Wilde once famously quoted 'To Define is to Limit' however with a role as important this you will of course need to have a natural flair and passion for Training & Learning, combined an enthusiasm for providing an exceptional HR service to our business that is both organised, confident and calm.You will of course have ideally already have previous HR or L&D experience at a similar level and may be already working as a HR Officer looking to specialise in L&D, this experience should also be combined with operational experience or a working knowledge of the Hospitality Industry gained in a Luxury Hotel, Restaurant or Club environment.Your profileA natural elegance for providing a luxurious level of service that is personalised, confident and calmProven experience in a similar L&D or HR role within a multi-outlet luxury hotel or luxury serviced buildingHold relevant qualifications in Training or Coaching; including practical and group training techniquesIntermediate to advanced level knowledge of all Microsoft Office packages, previous use of Flow and Fourth is advantageousA high level of spoken and written English is essentialYour communication skills will be exceptional with the ability and confidence to build strong working relationships at all levels of the businessHighly organised with great attention to detail and demonstrate proven experience in the day to day management of a large and highly visible teamA flexible approach to working hours as you will occasionally have to work evenings and weekends to support L&D activities across the businessCandidates with a formal degree qualifications or those who are studying towards a recognised CIPD qualification will be highly regardedSo whatever your background or passion, if you have an engaging personality, discretion and above all are looking to progress your career in L&D we'd love to hear from you. The most important thing at Hotel Café Royal is however, in the words of Oscar Wilde 'Be yourself, everyone else is taken....'To register your interest please select the ‘Apply Now’ button and email us your details and we'll do the rest.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates See description