Claims Assessor

Classic Consulting uk limited
14 Jul 2017
27 Jul 2017
Job role

Claims Assessor

  • Deliver 'Superior' customer service for our clients and customers
  • Ability to view department's workload for claims and task reassignments
  • Contribute to a 'customer driven' culture of continual improvement
  • Assist with consistent review of processes and potential risks to ensure the department operates in the most efficient manner possible
  • Ensure that all incoming post/emails
  • Ensure proactive communications with clients by telephone where possible
  • Ensure allocated claims set ups are properly managed
  • Performs independent reviews of policy benefits and approves expenses for claims cases
  • Proactively handle escalated calls
  • Participates in self-development
  • Authorise claims for settlement
  • Works closely with the other parts of the organisation for the overall objective of improved customer service
  • Shift pattern is -8.00-20.00 Monday to Sunday (including some bank holidays) with a working week of 37.5 hours.

Position Requirements:

  • Educated to a minimum of 5 GCSEs at Grade C and above or equivalent or demonstrate relevant experience
  • Experience of technical claims assessing
  • Self-motivated and able to work under pressure
  • Effective time management to be able to multi-task
  • Strong communicator at all levels, verbally and written
  • To work with integrity independently or as part of a team to achieve personal and business objectives.
  • Good numeracy, literacy and attention to detail.
  • Able to self-reflect/analyse, actively seek feedback to identify strengths and personal development areas.

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