Quality Assurance Officer - MCD/MCOB

Click Finance
14 Jul 2017
27 Jul 2017
Job role
Click Finance is an established Investors in People Accredited Finance Company and we are looking to add an experienced Quality of Advice Officer to our Compliance team

Main Responsibilities include
  • To complete quality sampling activities to identify whether performance levels are in line with policies, procedures and regulation, and to support the delivery of good service to customers and intermediaries
  • Review of advice given during the recommendation of products and services to ensure compliance with FCA regulations
  • Conduct feedback sessions with the team following quality reviews, to provide them with constructive and positive feedback to support their development and performance improvement
  • Maintain an accurate log of all sampling activities completed in line with the T&C and Quality Assurance Policies, to provide an audit trail of colleague development and regulatory compliance.
  • Report any identified breaches in procedures from any areas of the business
  • Identify trends across the Sales Teams' performance and make recommendations for training and development

- Proven experience in a Quality Monitoring role
- Previous experience working within Financial Services, specifically 1st or 2nd Charge Mortgages
- CeMAP qualified or happy to undertake study- Proficient with MCOB and MCD Knowledge
- Proven experience of coaching or training staff
- Proven experience of providing feedback to improve performance
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Word and Excel
- Excellent attention to detail
- Significant interpersonal and negotiating skills
- Proven ability to work to targets and deadlines
- Excellent organisational and time management skills
This job was originally posted as www.totaljobs.com/job/75064093