Business / Process Improvement Analyst
Business / Process Improvement AnalystPackage: Salary negotiable, DOE + Bonuses + Benefits Package + £3K Annual Training BudgetAmigo Loans is one of the UK’s most successful and innovative lenders. We have delivered staggering financial performance, a customer focused product and an award-winning employee experience. Amigo is a guarantor loan company with a simple idea - if your friends trust you, so will we.We are looking for a Business / Process Improvement Analyst to join our highly skilled Measure and improve (MI) Team. We are constantly looking for new ways to improve our processes, product and customer experience. In this role you'll pro-actively go out to the business to find our inefficiencies and report back your findings. A challenging and varied role, you will be dedicated to ensuring that we are maximising our opportunities.We'll ask you to:Find areas where we can improve as a business.Investigate and research our systems, communications, agent/customer behaviour, processes - aiming to identify inefficiencies and waste.Work with the wider Product Team and department stakeholders to tackle the issues you've identified.Measure the impact of the implemented changes.Understand all of our business metrics and targets, identifying any holes and making sure they are fit for purpose.We think you'll need:Attention to detail.Curiosity. You'll need to think like a journalist and act like a business owner. Impossible is a word you’re not familiar with.An inquisitive nature, a passion to deliver results and a desire to work with a high level of autonomy in a fast paced entrepreneurial environment.What we offer in return:£3K Development Budget - Business Performance Bonus - Health Insurance - Contributory Pension - Free Gym Membership - Google Style Offices including a Fantastic Subsidised Café - iPhone 7 - In House Massage therapist & Hair Stylist - Free Yoga class - Additional days holiday each year and Birthdays Off – Free VIP tickets to Bestival, Camp Bestival and Common People - For all staff with over one year’s service: use of Tesla Model X & BMW i3 electric vehicles, and properties in Amsterdam, Dordogne and Shoreditch!
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