Credit & Collections Director
A permanent career opportunity for a Credit & Collections Director to join a large UK based employer based near to Heathrow
A UK based business with an international and UK based client base. This is a senior leadership role responsible for a large team, with a focus on improving processes and procedures as well as employee and customer engagement.
Lead the Credit department, which is also responsible for collections, AR, Customer finance, Customer Data Management and Credit Queries.
Develop and maintain a high performing team, including manager and supervisors within the team.
Ensure customer satisfaction and engagement
Continuous process improvement
Increase and sustain engagement of key talent
Drive quality through customer service through engagement with external customer
Senior level reporting
Design and execute team goals and KPI's
Review and approve payment plans, recommend for adjustments and write-offs
Ensure overall collection of aged receivable and in so doing lower DSO
Collaborate effectively with internal and external customers to ensure positive interactions, resolutions and outcomes of billing and collection issues
Accounting/Business/Finance or other related qualification/degree is strongly preferred
Proven ability in leading large teams, with a focus on staff development
Advanced communication skills
Broad background in credit and collections
Advanced knowledge of financial policies and procedures, including internal control and policies
Strategic thinking and analytical skills essential
Competitive package including Pension, Bonus, Car, and Healthcare
This job was originally posted as www.totaljobs.com/job/75031587