Claims Team Leader

Dart Recruitment
Swansea (Abertawe)
13 Jul 2017
27 Jul 2017
Job role
Our client, a well-respected company within the insurance industry, is looking to recruit an experienced Team Leader within their busy claims department. Ideally you will have a background in a regulated environment i.e. finance or insurance and are looking to develop your career with a company that recognises talent.
To manage and lead a team of people who are responsible for providing an excellent claims service
Key Responsibilities
The role of the Claims Team Leader includes responsibility and accountability for:
  • Having responsibility for the management and development of a team of Claims Technicians
  • Managing the team so as to respond to customer phone calls in a professional courteous and efficient manner
  • Monitor communication with customers and service providers ensuring that all established standards are met or exceed
  • Set and manage resource requirements for the team including recruitment in conjunction with HR
  • Oversee the tasks and activities of Claims Technicians
  • Set and monitor achievement of team operational targets.
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
  • Ensure complaints are handled efficiently and effectively.
  • Ensure that TCF is a part of the organisations culture and behaviours
  • Contribute to culture change throughout team and peer groups
  • Having significant awareness of and ensuring adherence of self and team members to all regulatory requirements, guidelines and working practices
Product & Technical Knowledge
  • Technical knowledge of Client product range including understanding of the coverage provisions, exclusions and conditions of our product wording
  • Basic understanding of the legal principles of insurance and insurance contracts
  • Basic knowledge of the legal, regulatory and compliance provisions
  • Detailed understanding of resource planning and management and proven track record of managing resources
Skills & Competencies
  • Strong interpersonal and relationship building skills
  • Articulate and numerate
  • Significant focus on delivery of a first class customer experience
  • Team player
  • Works with a high degree of accuracy in all tasks
  • Highly organised clear ability to prioritise and deliver on allocated tasks

This job was originally posted as