Claims Team Leader
- Recruiter
- Dart Recruitment
- Location
- Swansea (Abertawe)
- Posted
- 13 Jul 2017
- Closes
- 27 Jul 2017
- Job role
- Accountant
- Sector
- Accounting - Public practice
Our client, a well-respected company within the insurance industry, is looking to recruit an experienced Team Leader within their busy claims department. Ideally you will have a background in a regulated environment i.e. finance or insurance and are looking to develop your career with a company that recognises talent.
Purpose
To manage and lead a team of people who are responsible for providing an excellent claims service
Key Responsibilities
The role of the Claims Team Leader includes responsibility and accountability for:
This job was originally posted as www.totaljobs.com/job/75026727
Purpose
To manage and lead a team of people who are responsible for providing an excellent claims service
Key Responsibilities
The role of the Claims Team Leader includes responsibility and accountability for:
- Having responsibility for the management and development of a team of Claims Technicians
- Managing the team so as to respond to customer phone calls in a professional courteous and efficient manner
- Monitor communication with customers and service providers ensuring that all established standards are met or exceed
- Set and manage resource requirements for the team including recruitment in conjunction with HR
- Oversee the tasks and activities of Claims Technicians
- Set and monitor achievement of team operational targets.
- Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
- Ensure complaints are handled efficiently and effectively.
- Ensure that TCF is a part of the organisations culture and behaviours
- Contribute to culture change throughout team and peer groups
- Having significant awareness of and ensuring adherence of self and team members to all regulatory requirements, guidelines and working practices
- Technical knowledge of Client product range including understanding of the coverage provisions, exclusions and conditions of our product wording
- Basic understanding of the legal principles of insurance and insurance contracts
- Basic knowledge of the legal, regulatory and compliance provisions
- Detailed understanding of resource planning and management and proven track record of managing resources
- Strong interpersonal and relationship building skills
- Articulate and numerate
- Significant focus on delivery of a first class customer experience
- Team player
- Works with a high degree of accuracy in all tasks
- Highly organised clear ability to prioritise and deliver on allocated tasks
This job was originally posted as www.totaljobs.com/job/75026727
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