Payments Business Analyst - Assisted Channels (Openbank)

Madrid, Spain
Competitive salary
17 May 2021
15 Jun 2021
Job role
Business analyst, CFO
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion. In 2016 the re-launch of the Bank began and since then we have been in continuous expansion and growth, especially in our technological side. We work in a start-up format, using agile methodologies to take our clients' experience to the next level. In 2019 we launched the Bank in the Netherlands, Germany and Portugal and we are almost landing in Argentina, with others to follow.

Our culture makes us different; social and diversity clubs are part of our essence and allow us to live our culture every day.

We are a flexible and fast adapting team that currently works remotely most of the time using all kinds of communication tools, we haven't noticed the change!

Mission and responsibilities:

We are looking for a skilled Retail Banking Payments Business Analyst, responsible from the Contact center and branch point of view of the design and adaptation of the front, processes and tools related to the payments domain. Carrying out all the project, and analytics initiatives including the coordination of testing and process implementation, will have the following responsibilities:
  • Be the translator between business needs into functional and technical specifications (documentation), validation with key areas (Front Office, IT, Business...), test cases definition & software testing (UAT), design, deployment, maintenance, and evolutions.
  • Be de Subject matter expert for the Assisted Channels Payments domain, with full knowledge of the products, processes, channel challenges and competitor's knowledge.
  • Identify business challenges and opportunities for improvement and find a solution using analysis to make strategic or tactical recommendations.


What are we looking for in this position?
  • Bachelor's/Master's Degree related with Computer Engineering or similar.
  • Bilingual English and Spanish.
  • More than 5 years of experience in related tasks.
  • Payments software implementation experience and/or Retail banking operational experience preferably within Banking payments and Point of Sales solutions.
  • The candidate requires a well-rounded skill set with a strong commitment to customer satisfaction and a get the job done type of attitude.
  • Problem Solving / Complexity / Innovation skills.
  • Ability to coordinate multiple change requests across the allocated domain (Payments).
  • Ability to analyze and identify technical drawbacks and increase process efficiency by re-thinking.
  • Experience working closely with colleagues across other areas Sales, Operations, Finance, and others to drive improvement in efficiency and quality of the solutions.

What do we offer?
  • Immediate incorporation to a dynamic and agile company with a growth and expansion project.
  • Working in start-up mode with the support of Grupo Santander.
  • Competitive remuneration and attractive benefits package.
  • Possibility of growth within the company and the Group.
  • Collaboration in international projects and possibility of contact with different countries.
  • Excellent work environment, social clubs and frequent events (now virtual).

Would you like to grow with us? Join our team!