Business Analyst II

Description:
Are you passionate about solving business challenges at a global scale? Amazon 4star VOC is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The ideal candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The ideal candidate knows and loves our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.

Responsibilities:
• Creation, maintenance of Dashboards (VOC, Defect Alerting and any new requirements the team may foresee)
• Build Infrastructure to grow into a Tier 1 product
• Own all partnerships with stakeholders to setup, onboard and maintain required tables, data lakes, data structures for 4STAR VOC
• Developing, maintaining queries for 4STAR VOC features and owning ad-hoc query needs/dive deeps for escalations/issues identified
• Automation and upkeep of WBR, MBR and QBR data inputs
• Supporting the PM and the RAs for all large scale data requirements and providing them in an actionable format to run pilots, launch features and enable effective decision making
• Learn and understand a broad range of Amazon's data resources and know how, when and which data sources to use.
• Own the data preparation to run financial / CX estimates for pilots/experiments
• Act as the custodian of data for 4STAR VOC and maintain sanity of data across all 4STAR VOC stakeholders
• Present insights from time to time to that will help shape effective feature expansion strategies WW

Basic Qualifications:
• BA/BS in Business, Computer Science, Finance or related field
• 2+ years of relevant work experience in a role requiring application of analytic skills in a business analyst, data analyst or statistical analyst role
• 2+ years of experienced developing requirements and creating requirements documents and process flows
• An ability and interest in working in a fast-paced, ambiguous and rapidly changing environment

Preferred Qualifications:
• 3+ years of relevant experience in a business analyst, data analyst or statistical analyst role
• Advanced technical or business degree (MS or MBA)
• Advanced ability to draw insights from analysis supported by data and clearly communicate them to the stakeholders and senior management as required
• Be self-driven, and show ability to deliver on ambiguous projects with incomplete data