EY Global Delivery Services means 40.000 specialists providing globally IT, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.Job Summary:
The overall purpose of the Program Management Office (PMO) Analyst role is to provide PMO services to the Service Delivery teams within a given functional team to ensure a high quality of service to our customers. The services focus on the following: demand, pipeline, project and financial management. PMO services include the embedding of methods and processes within the service delivery teams; monitoring and reporting on the provision of service to customers from initial request through to program/project delivery including managing and conducting program/project health checks; effectively managing the project pipeline to optimize delivery; financial management activities to ensure we are responsibly and effectively managing budgets; resource management activities to ensure effective utilization and capacity management; developing and maintaining the overall goals for the function (through the balanced scorecard), contributing to and driving those goals across the function on behalf of the function leader; contributing to the design of processes and tools used by service delivery functions to ensure demand, program/project status, finances etc can be easily aggregated to the enterprise level; reporting via management dashboards with actions identified to deliver continual improvement. Each PMO Analyst may support one or more PMO Managers and will be asked to participate in specific improvement initiatives linked to this area of activity.
Essential Functions of the Job: Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.Work with IT Global Program Management Office and cross functional PMOs to define the approach to, for example: Customer request reporting and monitoring from initial request through demand management and for approved concepts to program/project deliveryAssessing and improving the health of programs/projectsAssessing and improving the effectiveness of portfolio management and demand management processesService Delivery function FY Plan and Outlook principles, processes, roles/responsibilities etc Identifying, defining, developing and implementing improvements to project/financial reporting and monitoring processes and proceduresTool requirements for delivering project/financial reporting and monitoring Reporting Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise levelProduce integrated life cycle dashboard reports at the function, portfolio and sub-portfolio levels to show for example demand requests, budget v actual v projected spend, program/project deliveryMonitor people process and technology within the Service Delivery function.Identify and deliver actions to improve the quality of service delivery based on monitoring and reporting activities and management informationWork with service delivery teams to manage the functional and portfolio pipelineWork with service delivery teams to drive data accuracy Financial Management Assist with FY Plan and Outlook activitiesMonitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels. Monitor and report on program/project financials to demonstrate project managers are managing financials in accordance with sound financial principles and recommend corrective actions Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.Improve consistency, effectiveness and efficiency of service delivery processes and toolsEncourage best practice through the champion networks and knowledge coordinationProject Management Conduct program/project health checks to help assure program/project delivery including for example artifact, gate reviews, and monitoring for delivery to scope, time and costWork with the global resource and vendor management teams on staff requirements and reporting.Work with the service delivery teams to prioritize customer demand, both within a portfolio and across the function. People Provide services regarding people processes including PMDP, functional alignment, etc. Along with People Team, maintain role standardization ensuring alignment with competency programs and career development programs Communications Improve communications, content and transparency of information with key customers Work with function and service delivery leaders to implement ongoing communication method to entire team
Monitor program/project baselines to ensure activities are occurring as planned - scope, budget and scheduleProactively identify risks and issues on programs/projects – helping team to develop risk management and issue management plansIdentify potential points of contention for missed deliverablesDevelop and manage plans to address program/project strengths, weaknesses, opportunities and threatsAbility to balance both the "science" of how to perform program/project management and the "art" of program/project management, which is learned through experience and skill training/applicationAnalysis of program/project data to produce management information and identify and deliver continual improvement
Analytical/Decision Making Responsibilities:
Knowledge and Skills Requirements: Technical skills requirements End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levelsVery good understanding of service delivery related key performance indicatorsProject delivery experience in a similar IT environmentBusiness Analytic skillsAdditional skills requirements Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changeCustomer orientation and responsivenessAbility to deal efficiently with escalations and difficult situations/people under pressureOutstanding self management , influence management , information presentation and interpersonal, communicationEnglish language skills - excellent written and verbal communicationExperience working in a global IT environment
Supervision Responsibilities: Reports to the Service Delivery Function IT Program Management Office Leader or ManagerWorks as required to:Select staff members Feedback on performanceAssist with training and development of staff membersSupport staff members directly or indirectly in their roles
Education: Bachelor’s degree in computer science or a related discipline, or equivalent work experience
Experience: 3+ years of experience, including demonstrated project management and financial management experience
Certification Requirements: A relevant program management qualification (e.g., PRINCE2, PMI)Financial management qualification
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Join us in building a better working world.
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