Treasury and Payments Operations Senior Manager, SE AP

About Railsbank

Railsbank is the world's leading global open banking platform that gives customers access to global financial services with five lines of code.

The company was founded by serial Fintech entrepreneurs who previously founded successful and award winning companies including Evolution and Currency Cloud.

The Railsbank platform is an enabler for customers like Fintechs, prominent brands and traditional financial services firms to launch any financial services use-case they can think of, using Railsbank's super simple set of APIs, financial operations capabilities, regulatory licenses and partner network. Railsbank is a one-stop shop for "bank in a box" services.

An example of the power of the Railsbank platform is that in the space of three working days, customers have built fully functional prototypes of digital banking apps that create real bank accounts, spend money with a real debit card (with the customer's branding) and can send and receive real money through bank transfers. This speed in standing up fully functioning financial services use-cases is unique in the world.

Since launching in 2016 in London, Railsbank has expanded across Europe, launched in Singapore and we are continuing to extend our capabilities in SE Asia, the US, Japan and Australia.

The success of Railsbank is purely driven by our high-performance team, who have an unwavering belief and dedication to the core values that unite us. As a result of building a team on core values, we have been from the beginning and shall remain a diverse and inclusive team. For example, Railsbank are the only Fintech in the world with a 50/50 gender ratio.

The team's performance has been recognised through both customer successes and Railsbank winning many awards including being included in the FinTech50 (Europe's Top 50 Fintech Companies) for two years in a row.

We are now scaling the company across Europe and SE Asia and looking for exceptional people who share the same core values, to join team Railsbank.

The Role

The Treasury and Payments Operations Senior Manager will be a key member of the Treasury and Payments team responsible for ensuring treasury activities are optimized to support our business and customers in the region. This individual will monitor and instigate payment for customers and investigate queries relating to transactions.

Responsibilities include:

• Monitor and instigate payments and interbank, including but not limited to FAST, Swifts, FX deals and other treasury related payments in the region
• Investigate queries relating to all transactions
• Monitor work items to ensure that SLA's are met with a view to exceeding them
• Efficient and accurate input of payments (e.g. Faster Payments, CHAPS, SWIFT, SEPA, FAST)
• Generate and deliver continuous improvement to processes to enhance client service
• Investigate errors & complaints to establish root causes and take action to avoid repetition and support resolution
• Facilitate training and encourage teamwork within Payments & Treasury team and the wider Banking and Treasury Department
• Reconcile all relevant suspense accounts and actively chase outstanding entries
• Monitor daily cash sheet and cash management between accounts
• Monitoring and liaising with Treasury teams in market and in other regions
• Follow the policies and procedures in the Information Security Management System (ISMS) to ensure the Confidentiality, Integrity and Availability of the information that Railsbank manages.

What We Look for in Your Professional Skills

You're likely to be educated to degree level or equivalent, with excellent communication skills (across all media) and possess the ability to 'get things done' in a flexible dynamic organisation. You will be an expert in your field.

We are looking for the following skills/experience:

Essential

• 7+ years of experience within operations (payments) function in a Bank or Asset Management Company
• Experience monitoring and instigating payments - FAST, Swifts, FX deals and other treasury related payments
• Experience investigating issues to establish root cause and taking action to resolve problems
• Monitoring account activities and reconciling accounts
• Excellent people manager and have (>5 years) experience managing operational teams
• A good understanding of Money Markets and FX
• Excellent Communicator. Beyond knowing what to say and how to say it, you communicate effectively across the experience / management spectrum, can 'translate' between technical and non-technical teams, and can empathetically communicate a customer's pain to internal Railsbank teams.
• Technical . Several years experience in a payments function in a Bank or Asset Management Company.
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
• Self-starter who is analytical and creative in their thinking; ability to quickly analyze information and creatively reach solutions and to execute their implementation
• Leadership capabilities and excellent communication skills - you can earn the trust of people from different teams/backgrounds with a collaborative approach
• Capacity to get things done at short notice while collecting information from a variety of internal and external sources
• Good organisational skills and the important ability to thrive in a fast moving, dynamic environment that is fun, while serious as well (we are responsible for other people's money and we take this and our regulatory responsibilities very seriously).
• Strong sense of ownership and drive - you are able to think and execute in a fast-moving, dynamic environment while prioritising across multiple projects
• A passion for delighting customers, seeking user feedback and continuous product improvement
• A strong interest in data and experimentation; you approach problems from an inquisitive and scientific perspective and are always looking for data to help make decisions, but you know how to balance quantitative and qualitative insights

Role Location and Hours

Unless agreed otherwise the role will be a full time role and you will be based in our Singapore office.

What We Look for in Our Team Members and Our Values

Being an integral part of the Railsbank team and sharing our values is important to us. The environment at Railsbank is fast-paced, exciting, and dynamic. It suits people that love to collaborate and support one-another. We are all driven by the same values and are looking to welcome new people to the team that share these values. Our values are: excellence , accountability , diversity , work/life balance, trust , fun , inclusive , friendship , noble cause , and respect .

Equal Opportunities Employer

Railsbank is an Equal Opportunity Employer and does not discriminate on the basis of race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis.

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