Income Officer

Derbyshire, Derby
£25700 - £26950 per annum
07 May 2021
13 May 2021
JN -052021-2572163
Sarah Milner
Contract type
Full time
Experience level
Part qualified

I am looking for an income officer for a business based in Derby for a 5/6 month temporary contract.

Client Details

My client are based in the Burton on Trent area of Derby but can offer 4 days working from home - which would mean you would only need to attend the office once a week.

I have an exciting opportunity for someone that is immediately available or has a short notice period to join a fast paced team of income officers and income assistants - you will report directly into the income manager.


Carry out income collection activity through a combination of methods to establish contact with customers. Ensure cases are progressed effectively agreeing payment plans to collect payments whilst providing advice, organise support and guidance to customers and colleagues as appropriate on the income collection process.


My client are looking for candidates with the following skills/traits:

  • Excellent customer service
  • Empathetic
  • Able to problem solve
  • Able to engage
  • Previously worked with customers who are financially vulnerable
  • Experience in the housing sector (desired but NOT essential)
  • Strong IT skills

Job Offer

We are looking to get someone started before the end of May.

You will receive fantastic training as well as IT equipment to ensure you can work from home effectively.

The FTE salary of this role is between £25,700 - £26,950.

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