Senior Business Analyst

University of Glasgow
Glasgow, Glasgow City, United Kingdom, United Kingdom
GBP 44,045.00 - 51,034.00 per year
04 May 2021
09 May 2021
Job role
Business analyst, CFO
Job Details
Senior Business Analyst

Job Purpose

The University of Glasgow has embarked upon an exciting strategic transformation programme: covering significant changes to the staff and student experience, via a significant investment in the campus, IT infrastructure and formation of the Transformation team to bring organisational, process, system, and service improvements.

Designing solutions for our students and staff depends on the use of a range of business analysis related skills - for example, business case development, data modelling and benefit analysis. The focus of this role is demonstrating the effectiveness of Transformational change and the outcomes it creates, the Senior Business Analyst will play an important role in identifying, measuring and assessing the benefits of Transformational led change.

Operating within an established framework, the role will require the ongoing management and development of the tools and outputs, capturing data from project teams, Finance and other stakeholders, to undertake and present analysis related to the impact of the transformation portfolio.

Main Duties and Responsibilities

1. Provide specialist/professional advice and recommendations to projects sponsors, teams, Academics and Professional Services colleagues to ensure "project impacts" are captured within the benefit framework and outcomes align with the transformation vision and strategy.

2. Help colleagues understand how projects and transformational changes impact within their areas, the different types of benefits these create and the challenges/opportunities they present. Work with stakeholders to develop benefit buy-in and ownership.

3. Undertake responsibility for managing the Transformation benefit picture - own, manage and operate all benefit related data, reports and tools used to describe the impact of Transformational change.

4. Work with colleagues across the University to define datasets that provide meaningful and relevant analytical insights, partnering with PIA (Planning Insights and Analytics) to translate these into best practice and further develop relevant short and longer term KPIs.

5. Critically assess the performance of services and processes, identifying potential improvement opportunities and benefits, creating benefit and cost estimates, describing the route to realisation, and noting any assumptions as appropriate.

6. Use key business case and benefit realisation information to present the top-level portfolio benefit view, create summaries of each Integrated Solution and describe the combined portfolio benefit realisation picture.

7. Develop the Integrated Solution pipeline/backlog and report on progress across the main transformation phases. Manage the transformation portfolio benefit framework, underlying data model and dashboard outputs, capturing regular project updates or changes to ensure it is maintained. Constructively challenge where required.

8. Conduct complex data analysis and present in an effective and engaging way to support critical decisions as part of realising transformation outcomes, particularly on prioritisation of investment and aligning with university priorities.

9. Provide decision-making support to WCGT management on portfolio development and opportunities based on sound analytical reasoning and fact-based evidence.

10. Provide effective, high-quality support to the Head of Transformation Insights and Analytics, Chief Transformation Officer and Transformation leadership team through management of the portfolio benefit picture and delivery of insightful analysis as needed.

11. Support quantitative and qualitative decision-making on portfolio development opportunities within WCGT, working with university colleagues to create business case and benefit detail within a wider holistic framework.

12. Develop effective working relationships with other University units and project teams to support the achievement of the University's strategic objectives and themes.

13. Support and develop enhanced liaison between the Planning, Information and Analytics (PIA) and Finance teams, ensuring the smooth flow of accurate, timely, trusted and reliable information.

Knowledge, Qualifications, Skills and Experience



A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, such asIT, Engineering or Business Systems, with a broad range of professional experience in a senior role(s).

A2 Extensive knowledge of change projects across the full lifecycle, from initial case for change and business case development through to implementation, delivery and BAU management.

A3 Substantial expertise in leading data-focussed analysis within a complex transformation portfolio.


B1 Report building in Power BI.

B2 Knowledge of Agile project management.

B3 Financial and Project Data Management.



C1 Ability to operate within a portfolio of complex projects, at different stages of transformation lifecycle, to provide valued, accurate and timely analytical input.

C2 Effective writing and communication skills to produce clear management documents andunderstanding different audience needs (level of detail).

C3 Ability to build compelling business analysis outputs that provide clear direction to support decision making for a range of project teams and stakeholders.

C4 Demonstrate advanced skills in data analysis, modelling and visualisation, operating with a fully hands-on technical focus.

C5 Superb analytical and problem-solving skills, bridging the gap between technical and non-technical, clearly communicating the benefit and impacts of change.

C6 Self-starting and directed, able to work across the organisation, influencing stakeholders, building relationships and developing credibility at all levels.

C7 Ability to develop technical data models to allow for consolidation, analysis, forecasting and modelling of different datasets required for benefit realisation activity.

C8 Leadership and motivational skills in formal and informal situations including effective negotiation and diplomacy skills.



E1 Professional experience in private/public sector with a demonstrable track record in communicating the benefit and impact of significant change improvement and transformation projects.

E2 Extensive experience as a professional Business Analyst, operating at senior levels, with a flexible range of analysis skills primarily focussed on Data and Analytics.

E3 Hands-on experience of using Microsoft Office, Teams, Excel, Project, Visio and similar software.

E4 Experience of assessing the impact of process and technology related change, defining benefit profiles and estimating their scale/size.

Job Features


The role is part of a multi-disciplinary within a larger team of ~25 Change Professionals covering the full range of Project and Transformation disciplines and is focussed on Analytics / Benefits Management. There are ~6 other Business Analysts within the wider team.

Scope of the role is broad and covers all activities within University Services, Colleges and Schools - covering ~25,000 students ~6000 staff and 25+ schools/colleges, 14 functional areas and representing £100M+ in annual cost.

Delivery takes place using an Agile framework operating on 6 week-long planning increments.

Planning & Organising

Self-motivated and directing, able to identify and select the best approaches and methods to use to measuring and evaluating outcomes. Proactively manages delivery.

Able to prioritise and work to agreed minimum viable product (MVP) and scope. Use quantitative data to support qualitative viewpoints and translate into outcomes. Maintains clear and open communication with central PMO teams, wider Governance Boards, Leadership teams and central stakeholders towards Benefit Planning.

Decision Making

Working with colleagues, determine the most appropriate methodology to use when analysing data and the way in which to present this to different audiences. Assist in establishing a solid Impact Management Framework for delivery of analysis. Prioritise workload to meet planned objectives and timescales. Make recommendations in relation to data queries/anomalies based on recognised data assets/assumptions, understand the potential impacts to the university (e.g. League Tables, Reputation, Student Experience metrics etc.). Strong understanding of procedures and relevant regulations for handling, transportation and managing of sensitive data.

Internal/External Relationships

Internally this position involves working very closely with colleagues in Change Management (WCGT team), Planning, Insight and Analytics team, University Services, Colleges, Schools and Research Institutes as well as a variety of governance committees, working groups and Senior Management Group. You will also be required to support and represent the team at meetings, events, committees and conferences.

Problem Solving

A large part of the role is made up of finding ways around challenge and solving problems. Finding new approaches using existing resources will be key, as will communicating the rationale for decisions in a clear and unambiguous way to a range of stakeholders. An important skill is the ability to leverage expertise from colleagues around campus to secure buy-in, using robust data and clear analytics to take them on this journey.

Terms & Conditions

Salary will be on the Management, Professional and Administrative Grade, level 8, £44,045 - £51,034 per annum.

This post is offered on a full time (35 hours) and open-ended basis.

New entrants to the University will be required to serve a probationary period of 6 months.

The successful applicant will be eligible to join the Universities' Superannuation Scheme.

Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.

Vacancy reference: 057029; closing date 27 May 2021.

It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.

The University of Glasgow, charity number SC004401.

Vacancy Ref : 057029 Close Date : 27-May-2021 23:45

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