Client Service Operations - Associate 2

Recruiter
State Street.
Location
Bangalore, India
Salary
Not disclosed
Posted
21 Apr 2021
Closes
12 May 2021
Ref
R-663775
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Basic Purpose of Job:

Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquiries and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines.

Responsibilities & Tasks Include:

  • Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income.
  • On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
  • Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obatin the resolution.
  • Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
  • Answer and/or review internal and external client queries

Job Requirements: Education and Experience:

  • Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred.
  • Good understanding and exposure to Capital markets.
  • Experience 2 + years of related experience preferably from Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Skills/ Knowledge:

  • Outstanding interpersonal skills to ensure optimum client service and team collaboration.
  • Strong written and verbal communication skills (in English)
  • Excellent attention to detail & organizational skills
  • Ability to analyze & solve a problem
  • Comfortable multi-tasking in a fast-paced environment
  • Computer literate & MS Office expert
  • Proactive and able to work independently and as part of a team
  • Knowledge of SICAV funds and associated accounting
  • Advanced knowledge of cycle and settlement specificities for securities and cash
  • Strong time management skills
  • Flexibility in re-prioritizing tasks
  • Excellent Microsoft Excel and Word skills
  • Ability to perform effectively to strict deadlines

For further information, and to apply, please visit our website via the “Apply” button below.

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