Finance Manager

Recruiter
Tata Consultancy Services
Location
Quincy
Salary
Competitive
Posted
20 Apr 2021
Closes
16 May 2021
Job role
Finance manager
Sector
Insurance
Contract type
Permanent
Hours
Full time

Individual Accountabilities

Manage staff responsible for the daily activities of a functional team

•Monitor and manage daily service delivery and production activities performed by staff

•Oversee the review, validation, approval and monitoring of the process workflow

•Primary contact and key escalation point for operational issues, as well as technical expert to resolve daily problems

•Manage and escalate issues related to BU Shared Services and COE's

•Manage departments overtime budget effectively

•Ensure appropriate records of daily and monthly activities are kept

•Assist with compliance/fiduciary reviews, controls, and audits as needed

•Establish and maintain files, including highly confidential and sensitive information, that pertains to clients and division/corporate operations, as well as short/long–term strategies, budgets, etc.

•Assess impacts of regulatory changes

•Identify and implement consistent operational best practices

•Compile Shared Service documentation and organize internal meetings, while assisting with coordination and development of agenda and may attend meetings to record notes and action items

•Coordinate the implementation of new funds, systems and processes assisting with client conversions and other client projects

•Provide coaching and development opportunities to staff, complete and deliver PPRs on time

•Make effective recommendations to hire, discipline, control work and terminate employment

•Make effective recommendations for promotions, salary increases and bonuses

•Serve on committees and helps define and implement new company initiatives

•Mitigate potential financial and regulatory risk by overseeing, and resolving issues

•Promote a risk awareness culture in staff

•Participate in client calls and projects e.g. preparing discussion items, client presentations, as needed

•During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

•Perform other duties as required

Shared Accountabilities

Work in conjunction with individuals on the team as well as other Shared Service teams/COE's, outsource locations, Client Operations, other business units and external clients, to ensure seamless processing according to policies and procedures to ensure accuracy and that all SLAs are met or exceeded

•Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.


•Client retention and satisfaction

•Maximize client profitability

•Timeliness and accuracy of daily and monthly processing and reporting

•Adherence to SLA, PSDs & SOPs

•Achieve productivity targets

•Monitor resolution quality

•Champion process improvement efforts

•Adherence to policies and guidelines

Qualifications:

  • BS/BA degree
  • Preferred previous experience managing staff
  • Excellent interpersonal and verbal & written communication skills
  • Ability to think strategically, while also detail & solution oriented
  • Background in tax reporting and compliance is preferred, or willingness to learn
  • Strong technical skills – ability to navigate on multiple systems; strong MS Office skills, especially Excel

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