Custody Client Transitions Specialist, Associate 2

State Street
Krakow, Poland
Not disclosed
20 Apr 2021
26 Apr 2021
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant


  • Plan and manage transition analysis, preparation and execution with effective use of time and resources
  • Develop effective working relationships and communications with internal parties involved in client transitions, ensuring timely query resolution for all events supported within the team.
  • Monitor and resolve overdrafts, failed and unmatched trades on a daily basis.
  • Complete any transition event-specific tasks / reporting in accordance with client instructions / project plans
  • Escalate issues and exceptions to management in accordance with Standard Operating Procedures.
  • Work on agreed training requirements and performance goals to ensure ongoing development.
  • Escalate unusual or suspicious activity to management for review.
  • Maintain and review procedures
  • Ensure that the highest level of the Code of Conduct is displayed in your own behaviour
  • Demonstrate the ‘Risk Excellence’ culture in your behaviour

  • Preparation and review of the reporting for client purpose;
  • Tracking and conducting research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
  • Maintain working knowledge of processing activities.
  • Continually evaluate current processes to strive for increased efficiency.

  • Communicate professionally and timely while utilizing proper method of communication with business units and clients.
  • Communicate effectively on issues/problems to the Client and to management and ensure a proper and timely follow-up to ensure resolution.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Contribute actively in team activities, sharing experiences and ideas.
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
  • Ensure the highest level of the Code of Conduct is displayed in your behavior.
  • Support the “Risk Excellence” culture within the business.
  • Promote a culture of transparency when dealing with clients, management, auditors and regulators.
  • Organisation

  • Strong customer service, communication, organizational and problem solving skills.
  • Ability to multitask, ensure accuracy and execute against pre-determined deadlines
  • Work independently to research and resolve problems considering multiple avenues for resolution.
  • Ability to work with moderate guidance, accountable for individual results and impact on work group.
  • Adhere to clean desk policy, data privacy policy and thorough record keeping.
  • Specific Qualifications / Skills:

  • Attention to details.
  • Fluency in English required.
  • Excellent communication, interpersonal and relationship skills, that include the ability to build productive working relationships across teams and functions, fostering an environment of open communication
  • Comfortable with taking on responsibility and accountability.
  • Ability to work collaboratively with other business units.
  • Strong technical, critical thinking and creative thinking skills – the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.
  • Attention to detail and standards of quality
  • Familiarity with financial markets, custody / fund accounting / fund administration environment
  • Knowledge of State Street systems (beneficial, but not essential)
  • Level Of Education:

    • Accountancy or Business related degree (preferred)

    Previous Level Of Experience:

    • Equivalent work experience with a focus in Finance or related field preferred but not essential. 1-2 years of related experience

    For further information, and to apply, please visit our website via the “Apply” button below.

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