Support and Business Analyst
- Recruiter
- Digital Health and Care Wales
- Location
- Cardiff, United Kingdom
- Salary
- £24,907 - £30,615 per annum
- Posted
- 19 Apr 2021
- Closes
- 22 Apr 2021
- Ref
- zTxfn8UaU9dN
- Job role
- Business analyst, CFO
- Sector
- Accounting - Public practice
Support and Business Analyst
Job Reference: 025-AC046-0321
Employer: Department: IT Systems/Application Support Location: To Be Confirmed, Cardiff Salary: £24,907 - £30,615 per annum
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
NHS Wales Informatics Service (NWIS) is Wales' national IM&T strategic organisation responsible for the design, deployment and management of national Information, Communication & Technology (ICT) systems within NHS Wales.
As part of its national programme of work, NWIS is introducing ever more sophisticated IT systems to improve care for the people of Wales, ensuring that they are joined to allow the safe, appropriate sharing of information between systems.
We wish to appoint a talented, enthusiastic, and motivated individual with demonstrable problem-solving ability. As a Support & Business Analyst, your approach shall be both flexible and innovative. You will have excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users.
This is a fantastic opportunity to join the Test, Trace & Protect Support team as it continues to provide support for a key government programme benefitting all the citizens of Wales through a Cloud based national application based on a Microsoft Dynamics platform
Experience of working within a software service delivery and 2nd line support environment would be beneficial, however practical experience and knowledge of the following would be particularly advantageous:
You will be expected to:
The ideal candidate will have the following qualities:
This is an excellent opportunity for those with operational IT skills wishing to work at a National level.
All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.
There may be a requirement to work as part of an on-call rota covering a 24/7 service.
Note: Depending on experience we may offer the post as a Band 4 Software Development Officer. If appointed as a Software Development Officer, progression to the next pay band is dependent on meeting an agreed set of competency criteria managed through Personal Development Review (PDR). Once those criteria are met you will automatically progress to Band 5
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Closing date: 14th April 2021
For further details / informal visits contact:
Rob Murray
Senior Product Specialist
Rob.Murray@wales.nhs.uk
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Please note that if your successful employment is subject to a Time Limited Right to Work, then the tenure of your contract of employment will be limited to reflect your Right to Work.
For further information regarding NHS Wales Informatics Service please see our website: nwis.nhs.wales
To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.
Job Reference: 025-AC046-0321
Employer: Department: IT Systems/Application Support Location: To Be Confirmed, Cardiff Salary: £24,907 - £30,615 per annum
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
NHS Wales Informatics Service (NWIS) is Wales' national IM&T strategic organisation responsible for the design, deployment and management of national Information, Communication & Technology (ICT) systems within NHS Wales.
As part of its national programme of work, NWIS is introducing ever more sophisticated IT systems to improve care for the people of Wales, ensuring that they are joined to allow the safe, appropriate sharing of information between systems.
We wish to appoint a talented, enthusiastic, and motivated individual with demonstrable problem-solving ability. As a Support & Business Analyst, your approach shall be both flexible and innovative. You will have excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users.
This is a fantastic opportunity to join the Test, Trace & Protect Support team as it continues to provide support for a key government programme benefitting all the citizens of Wales through a Cloud based national application based on a Microsoft Dynamics platform
Experience of working within a software service delivery and 2nd line support environment would be beneficial, however practical experience and knowledge of the following would be particularly advantageous:
- ITIL - particularly Service Transition and Service Operation
- CRM systems
- Telephony Systems
- Databases / SQL
- NHS requirements
You will be expected to:
- Deliver operational/technical support of the service.
- Take ownership of incidents, service requests and queries to ensure all customer expectations are met.
- Provide information analysis and reporting.
The ideal candidate will have the following qualities:
- Ability to learn and support new systems and applications.
- Good analytical ability in troubleshooting, problem solving and root cause diagnosis in a technical support environment.
- Ability to communicate to internal and external clients in a professional and enthusiastic manner.
This is an excellent opportunity for those with operational IT skills wishing to work at a National level.
All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.
There may be a requirement to work as part of an on-call rota covering a 24/7 service.
Note: Depending on experience we may offer the post as a Band 4 Software Development Officer. If appointed as a Software Development Officer, progression to the next pay band is dependent on meeting an agreed set of competency criteria managed through Personal Development Review (PDR). Once those criteria are met you will automatically progress to Band 5
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Closing date: 14th April 2021
For further details / informal visits contact:
Rob Murray
Senior Product Specialist
Rob.Murray@wales.nhs.uk
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Please note that if your successful employment is subject to a Time Limited Right to Work, then the tenure of your contract of employment will be limited to reflect your Right to Work.
For further information regarding NHS Wales Informatics Service please see our website: nwis.nhs.wales
To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the for information on common scams and to get free, expert advice for a safer job search.