(Junior) Business Analyst for PC Client Service Desk

BNP Paribas
Warsaw, Poland
Competitive salary
16 Apr 2021
23 Apr 2021
Job role
Business analyst, CFO
BNP Paribas Securities Services is a wholly owned subsidiary of BNP Paribas specialising in the administration and protection of financial securities for institutional investors, financial intermediaries and major companies worldwide. We have local expertise in 36 markets and a global reach covering more than 90 markets. As leading global custodians, we serve a range of clients such as fund managers (including alternative funds), insurance companies, sovereign-wealth funds, pension funds, brokers and investment banks, commercial banks, major companies and issuers.

The Warsaw office was established in 2008 and comprises of two business lines, a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global custodians and investment banks a full local clearing, settlement and custody solution in Poland.

Private Capital is part of Alternatives Department of BNP Paribas Securities Services providing service to unique clients. Private Capital industry is going mainstream worldwide and as part of development of this service in Warsaw, BNP is building Private Capital Hub to service our global clients. If you have a client-centric mind-set and are willing to learn new things, if you fancy working in a dynamic and growing multi-cultural and multi-location environment then it's time for you to start your adventure with Private Capital Warsaw Team. We are looking for candidates who are both client oriented with excellent communication skills and demonstrate technical drive to manage/develop client dedicated platforms/systems.

(Junior) Business Analyst for PC Client Service Desk[online recruitment]


As part of the evolution of the reporting capability between BNP Paribas Securities Services and its Private Capital Clients a dedicated Web Portal will be offered to manage non-listed investments. Client Service Desk will act as a bridge between BNP Paribas Securities Services, its Private Capital Clients and dedicated Web Portal (including interaction with an external service provider).

Client on-boarding in Web Portal (set-up/training/controls):

  • Support on-boarding process, verifying that all the requirements are in place for client setup
  • Perform user access management (creation/modification)
  • Manage parameterization of the portal for access rights of users
  • Provide technical service support for Private Capital clients using the web portal
  • Navigate the portal and understand its standard functionalities
  • Maintain full knowledge and understanding of the web portal
  • Execute users access rights reconciliation / control checks as required
  • Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases

Query management:

  • Answer incoming client queries related to the web portal usage & user set up/access
  • Monitor incoming client queries and act on them without delays and in line with agreed KPIs
  • Support clients with resolving access related issues
  • Answer client's analytical query - clarify analytics issue or re-route as appropriate
  • Manage requests according to local and global procedures in order to mitigate risks and comply with internal policies and controls
  • Escalate and liaise with Manager or other dependencies for unresolved open issues / high risk items
  • Proactively manage client communication ensuring any client's concerns are immediately reported to management/business change management
  • In case of new enhancements, escalate requirements to business change management so all the requests are centralized and requested to the central team with feedback from the business

Interaction with relevant stakeholders:

  • Interact with all stakeholders as agreed and required
  • Direct client's operational query to Operational Team as needed / consult with relevant Operational Team client's operational query as needed
  • Collect users' feedback regarding web portal usage and functionalities and provide it to business change management for further analysis
  • Support development of functionalities desired by clients
  • Identify opportunities for enhancements / service efficiencies
  • Cooperate closely with business change management, Product, IT, Operations
  • Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points
  • Share best practices and ideas with the peer groups and team members
  • Consistently evaluate and update documented procedures to ensure they are complete, accurate and current
  • Maintain good communication with internal peer groups, and central team
  • Be in charge of tasks and manage daily progress


  • 2 to 5 years of relevant experience in the fields of Private Capital or business analysis/IT background
  • Advanced knowledge of Private Capital fund industry (an advantage)
  • Advanced experience with eFront solutions and good understanding of the platform (an advantage)
  • Advanced English (French an advantage)
  • Strong analytical and problem solving skills with a proactive approach
  • Ability to learn quickly and adapt to changing environment
  • Creative approach to solution finding
  • Strong attention to detail
  • Ability to manage multiple tasks/work streams simultaneously
  • Excellent verbal and written communication skills
  • Excellent relationship building skills (including stakeholders management)
  • Ability to work well both as an individual and part of a team
  • Ability to prioritize tasks and self-manage time to complete them
  • Working collaboratively with cross disciplined project teams (including technical teams)
  • Ability to adapt analysis approach quickly in a flexible and fast paced environment
  • Stress resistance
  • High corporate ethics

We offer:

  • Stable employment on the basis of full-time job contract
  • Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
  • Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
  • Opportunities to grow within the organization including 6 Career Paths to choose from
  • Attractive benefits package
  • Convenient work location near Rondo Daszyńskiego

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please attach the below clause to your application:

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018 (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

Primary Location: PL-MA-Warsaw
Job Type: Standard / Permanent
Education Level: Bachelor Degree or equivalent (>= 3 years)
Experience Level: At least 2 years
Schedule: Full-time
Reference: PC/CSD/20

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