Change Management - Sr. Manager

State Street.
Bangalore, India
Not disclosed
12 Apr 2021
16 Apr 2021
Contract type
Full time
Experience level

Who we are looking for:

As a member of the Change Management and Implementation team, the incumbent will lead the execution of global as well as India hub specific initiatives at State Street. This role will require the individual to partner with the different business units and corporate stakeholders within India and across the globe, to carry out operating model changes, process optimization and technology enablement activities, and to drive adequate baselining of metrics and measurement of impact.

What you will be responsible for:

As an Officer – Change Management and Implementation you will:

  • Partner with the business leads to create the execution plan to improve efficiency and effectiveness of the business processes and operating model.
  • Collaborate with business SMEs to execute the changes at the business operating model and process level (spread across on- and off-shore), by breaking down business issues and translating them into detailed, manageable and implementable changes.
  • Act as a liaison between the business and IT to scope out, assess feasibility and drive the digital transformation strategy, to include aspects of automation, AI and ML.
  • Conduct baselining of key metrics corresponding to all the changes, by identifying the key parameters to be measured for each implementation and partnering with business to gather adequate data.
  • Collaborate with business and technology leads to estimate the impact of the changes and to report the actual vs estimated benefits on a periodic basis.
  • Develop materials required to support future state execution (eg: detailed process flow diagrams, job aids)
  • Conduct core project management activities including facilitating meetings, interviewing stakeholders, hosting workshops, documenting findings, creating stakeholder presentations
  • Manage, track and report on the progress of each initiative across functions to drive successful execution
  • Assess, identify and mitigate the risk areas for each initiative and actively work on activities to report the risk to appropriate forums, escalate to management where required and drive actions for mitigation
  • What we value:

    These skills will help you succeed in this role:

  • Experience of change management within business and technology teams
  • Experience with re-engineering/lean/digital transformation of end-to-end journeys at scale, using multiple process improvement levers/ technologies
  • Knowledge of project management principles and system development lifecycles
  • Being comfortable with ambiguity and the ability to work with well with teams, particularly ones that span different reporting lines, cut across multiple functions and geographies
  • Strong analytical skills, critical thinking, problem solving, and decision making
  • Education & Preferred Qualifications:

  • 8-12 years of experience in a Change Management or Transformation role leading implementation programs in consulting or financial services industry or in an Operations Management role driving transformation changes or continuous improvement programs within the team
  • Bachelor’s Degree in Business/Finance/Accounting/Computer Science/Information Systems or other quantitative discipline (Master’s degree is a plus)
  • Ability to build stakeholder connect, effective collaboration and partnership capabilities and ability to influence at all levels of the organization
  • Very strong organizational skills, ability to meet deadlines and proven experience in working with large cross functional teams will be a plus
  • Strong sense of ownership and bias to action and decision making
  • Strong problem solving and critical thinking skills
  • About State Street

    What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

    Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

    Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

    State Street is an equal opportunity and affirmative action employer.

    For further information, and to apply, please visit our website via the “Apply” button below.

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