CX Business Analyst | Automotive

Expiring today

11 Apr 2021
09 May 2021
Julian Rowe
Job role
Business analyst
Contract type
Full time
Experience level

The Company

Our client is a financial services business who are looking to build an all-encompassing online experience for their customers where they can purchase and finance vehicles completely online. The customer journey has a number of stages and requirements to complete the transaction, therefore our client requires a Business Analyst with customer experience expertise to drive the solution.

The Role

Reporting directly into the Senior Project Manager, the role will be accountable for a suite of requirements and features across the online experience. Specifically, the Business Analyst will;

  • Engage senior stakeholders, subject matter experts and vendors.
  • Lead discovery workshops to elicit business requirements and document in the form of user cases, user stories and functional specifications.
  • Present milestones and proof of concepts to senior stakeholders.
  • Perform Quality Assurance according to technical specifications.
  • Anticipate, identify, and define a problems root cause to then develop practical and timely solutions.

Your Profile

You will be in a Business Analyst role and you will have experience and understand the mechanics or eCommerce or similar. You will have excellent communication and interpersonal skills, plus hold an affinity to product building and striving towards the ultimate customer experience. Your experience and skills should include the following;

  • Experience in either eCommerce solutions or customer experience projects.
  • Experience delivering software products using Atlassian tools such as JIRA.
  • Experience eliciting requirements in the form of user stories and functional specifications.
  • Experience working in hybrid Agile models.
  • Experience running workshops to gather requirements, build solutions and present features.
  • Experience in managing external vendors and offshore teams.
  • Be able to administer quality assurance against technical requirements.
  • Excellent stakeholder management and influencing skills to both technical and non-technical resources.
  • Excellent verbal, written, presentation, and interpersonal communication skills.

Apply Today

Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.

Job Reference No: 06810-0011769288 -JR

Apply for CX Business Analyst | Automotive

Sorry, we are unable to take any personal information from users based in Russia due to local data processing laws. However, please continue to search and apply for other jobs.

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from ACCA Careers by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time

To find out what personal data we collect and how we use it, please visit our Privacy Policy

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on ACCA Careers you agree to our Terms and Conditions. 

You should never be required to pay any money to an employer, or to provide bank account details. If you are, please email us.