Head of Quality Audit & Compliance
- Recruiter
- Sodexo
- Location
- Epsom, Surrey, United Kingdom
- Salary
- £50000 - £55000
- Posted
- 27 Mar 2021
- Closes
- 22 Apr 2021
- Ref
- SDX/TP/880760/63360
- Job role
- Audit, Compliance/risk, Finance director
- Sector
- Accounting - Public practice
- Experience level
- Director
Job Introduction
We want to make life better for more people. If you are as passionate about quality as we are and want a role where your skills will make a real difference, this is a great opportunity to grow and develop in an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
A new opportunity has arisen to lead our Quality Audit and Compliance throughout the business.
The role of Head of Quality Audit & Compliance will be to take lead responsibility for the collection, analysis and interpretation of all audit and quality assurance management information and its publication/dissemination to relevant audiences.
The Head of Quality Audit & Compliance is responsible for ensuring that high standards are met across the organisation and that the company is adhering to CQC / CI regulations, other legislative and statutory requirements, and internal standards, through robust quality auditing and reporting on all quality assurance information gathered; communicating key messages and presenting data to different audiences, making recommendations about improvements, and supporting individuals, teams and the company to achieve better quality outcomes.
We are looking for a dynamic and independent professional with solid quality, audit and compliance experience and a flexible, enthusiastic and can-do attitude to lead our team.
The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager
Role Responsibility
The main duties of the role will include
The Ideal Candidate
We are looking for:
Essential:
Desirable:
SKILLS REQUIRED:
Essential
The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager
If you feel you have the skills and expertise for this role and would like to find out more please apply on line and one of our dedicated colleagues will be in touch within 48 hours to start your journey with Prestige Nursing & Care.
Closing date: Thursday 8th April 2021
Closing date for applications is Thursday 8th April 2021. Prestige Nursing & Care reserve the right to close a role at anytime.
Package Description
We offer:
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo
We want to make life better for more people. If you are as passionate about quality as we are and want a role where your skills will make a real difference, this is a great opportunity to grow and develop in an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
A new opportunity has arisen to lead our Quality Audit and Compliance throughout the business.
The role of Head of Quality Audit & Compliance will be to take lead responsibility for the collection, analysis and interpretation of all audit and quality assurance management information and its publication/dissemination to relevant audiences.
The Head of Quality Audit & Compliance is responsible for ensuring that high standards are met across the organisation and that the company is adhering to CQC / CI regulations, other legislative and statutory requirements, and internal standards, through robust quality auditing and reporting on all quality assurance information gathered; communicating key messages and presenting data to different audiences, making recommendations about improvements, and supporting individuals, teams and the company to achieve better quality outcomes.
We are looking for a dynamic and independent professional with solid quality, audit and compliance experience and a flexible, enthusiastic and can-do attitude to lead our team.
The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager
Role Responsibility
The main duties of the role will include
- Completion of monthly analysis of incidents and complaints, highlighting trends and risks, and making recommendations for continuous improvement.
- Completing detailed themed audits and data analysis to better understand client need, risk and opportunity areas for improvement, and client outcomes, in the context of the wider sector and external benchmark data.
- Completion of the company-wide monthly quality assurance audit, reviewing representative samples against internal and external standards
- Preparation of client and company outcome data for external publication
- Completion of KLOE audits with all care managers at least once a year
- Completing quality audits and 'mock inspection's for key departments across the business to ensure an ongoing focus on compliance and continuous improvement
- Completion of the monthly QA Board report, detailing current serious incidents and complaints and serious concerns, and highlighting business risk.
The Ideal Candidate
We are looking for:
Essential:
- Working experience of analysing and presenting data to different audiences and making recommendations for improvements
- Previous experience of working in a regulated sector
Desirable:
- Previous experience in a quality & compliance role
- Experience in the health and / or social care sector
SKILLS REQUIRED:
Essential
- IT literate with a sound grasp of Excel and other data analysis tools
- Able to analyse large data sets to identify themes, risks and make recommendations for improvements
- Able to provide detailed quality reviews of performance of individuals and teams against internal and external quality standards, providing constructive feedback for improvement
- Excellent written and verbal communication skills - able to present and explain findings and ideas to different audiences and in different formats
- To act as an expert adviser and lead on improvement activity, supporting operational managers in identifying and learning from areas of good practice and offering targeted support where practice requires improvement
- Able to demonstrate good knowledge of CQC, Health and Social Care Act, DOLS, Mental Capacity Act and other relevant legislation and sector best practice
- Able to develop and implement quality standards & measures
- Auditing skills
- Problem identifying, analysing, and reporting
- Planning & implementing strategies based on the result of audits
- Gathering information from relevant parties to ensure the service remains up to the highest standard
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with Prestige Nursing & Care's values
The role covers the UK and will include travel for monthly / quarterly meetings with Business Director, Operations Team and Branch Manager
If you feel you have the skills and expertise for this role and would like to find out more please apply on line and one of our dedicated colleagues will be in touch within 48 hours to start your journey with Prestige Nursing & Care.
Closing date: Thursday 8th April 2021
Closing date for applications is Thursday 8th April 2021. Prestige Nursing & Care reserve the right to close a role at anytime.
Package Description
We offer:
- A competitive salary
- Up to 15% bonus paid yearly
- Personal private medical cover
- 33 days annual leave increasing every year by 1 to the maximum of 38 days over 5 years service
- Work Place Pension
- Access to "Your Prestige" Employee benefits scheme
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture.
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo