Key Responsibilities Responsible for performing debt collection activities for Shell operating units under Finance Operations Thailand OUResponsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual and Operations Credit Manual for ThailandAdhere to the escalation process in carrying out the debt collection activitiesResponsible for managing release of credit blocked ordersMaintain and foster good working relationships with Sales, the business and with relevant FO business partners.Perform dispute initiation and monitoring of resolution in accordance with the defined SLAHandle customer queries as well as that of the Customer Service CenterCoordinate with Sales and the business account reviews on assigned portfolioInvestigate payment discrepancy reason if the customer fails to provide it in their remittance data.Negotiate refinancing of overdue debtsRecommend and suggest for credit line changesContribute ideas on process enhancements/improvementShows willingness to accept responsibilities assigned and in fact displays eagerness to succeedIdentified excellence by objective results, trainers assessments, and management evaluationHandles complex accounts and knows the end to end of the processHas good communication skills and maximizes this to deliver above average performance in debt collectionsThis role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible
Essential Requirement Able to speak, read and write in Thai LanguageDegree in Accounting or any related Finance/Business courseWith 1-2 years relevant working experience.Excellent interpersonal and communication skillsExperience in performing call outs and other collection efforts to third party customers
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Candidates must be resident in Malaysia, or have the right to work in Malaysia.