Finance Manager - Contact Centres - 6 Month FTC

London, Greater London, United Kingdom
Competitive salary
05 Mar 2021
13 Mar 2021
Approved employers
Approved employer
Job role
Finance manager
Experience level
In a nutshell

Finance ownership and responsibility for Contact Centres across both Sainsbury's and Argos, incorporating end to end budgeting, reporting and stakeholder management. Deliver challenge and insight to the Contact Centres Leadership Team on all financial aspects whilst ensuring a robust financial environment within which to drive sound commercial decision making

What I need to do

Responsible for:

Building the Corporate Plan for Argos and Sainsbury's Contact centres

Setting the Corporate Budgets for all brands

Managing periodic accounts and maintaining a tight cost control

Providing updates for the Retail Leadership Team, Business Performance Review meetings, Capital Returns Forum and Financial Planning as required

Indirect management of shared C4 resource

Responsible for the integrity of the Contact Centres P&L lines with a full understanding of the Balance Sheets for those areas.

Provide Retail Financial Planning & Analysis with timely and accurate periodic performance and variance analysis.

Track risks/opportunities and provide a rolling forecast of expected full year performance.

Prepare papers for key decision makers summarising business plans and key risk and opportunities to the full year budget.

Develop financial models for reporting and budget implementing the new chart of accounts

Work closely with Procurement and the Contact Centres Leadership Team through a re-tender process. Implementing a controls framework for tracking the costs and benefits from the transition and support with the financial evaluation of the project as part of the Post Implementation Review.

Provide challenge to the Change and Operational teams, to identify cost saving opportunities to embed in the budget/forecasts.

Develop, manage and maintain the relationship with the Procurement team to ensure all contracts are clearly understood, that savings delivered are real savings and are accounted for correctly, and that Finance and Procurement together deliver the embedded savings targets.

How I will succeed

Provide a robust set of financial KPIs on a periodic basis, provide insight of the drivers of performance and make future projections as to the opportunities to deliver improvements

Develop a robust budget and planning framework that sets realistic but challenging targets that reflect the growth nature of the business in line with the Corporate Plan.

Support the business in delivering the Retail cost savings programme, identifying opportunities and validating and challenging assumptions.

Support in the delivery of the chart of accounts and proposed changes to store reporting.

What I need to know

Qualified accountant

Commercially aware with a clear focus on driving excellent financial & commercial performance

Flexibility and a 'can do attitude'

High level of energy and drive

Ability to adapt to a constantly changing environment

Attention to detail

Strong organisational skills

What I need to show

Strong commercial acumen, willing and able to challenge accepted practices and processes, seek performance improvements and to operate as a sounding board for colleagues.

Awareness of developing and maintaining a framework of strong financial controls.

The ability to combine strategic and analytical perspectives with a pragmatic approach.

Able to paint compelling pictures on initiatives and not rely solely on factual data, capable of 1 to 1 and larger group presentation/engagement sessions.

Attention to detail and high degree of customer focus.

Committed to driving change and comfortable with managing the associated conflicts.

A strong ability to challenge senior stakeholder on both financial and general business decisions.

The ability to influence decisions at a senior level both within the Operational and Finance divisions.

Excellent communicator and networker.

Ability to work cross functionally in a challenging and supportive way.


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