Payments Domain Senior Business Analyst & GPPSP Functional SME

Chennai, Tamil Nadu, India
Competitive salary
04 Mar 2021
28 Mar 2021
Job role
Business analyst, CFO

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
  • Support system change processes from requirements through implementation and provide input based on analysis of information
  • Consult with business clients to determine system functional specifications and provides user and operational support
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Minimum 10+ years in Payment Domain with GPPS Finastra expertise knowled

Strong expertise in GPPSP product - implementation.

Experience in application production support management.

Demonstrated people and technical management skills

  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage multiple activities and build/develop working relationships
  • Proven self-motivation to take initiative and master new tasks quickly
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail


  • Bachelor's degree/University degree or equivalent experience

Functional & GPPSP Proficiency:
• Responsible for functional leadership of multiple large scale/complex software solutions on the paymens domain.

Hands on experience in business analyst role interacting with business users, drawing payment flows, writing & owning FSDs, Interfacing documents etc.
• Strong GPPSP SME knowledge to design payment flows & provides solution. Responsible for implementing GPPSP product across countries with robust solution for both hardware & software solutions.

Strong experience in working with various Payments schemes, preferably Faster Payments scheme of any country, and Payments messaging formats such as ISO 8583, ISO 20022, and SWIFT etc.
• Support as SME for Design, code, test, document and implement application release projects as part of development team.
• Experience in building enterprise transaction based system with focus on recovery, stability, reliability, scalability and performance.
• Experience in working on JMS / MQ applications.
• Technical exposure will be preferable.
• Work closely with Program Management and Quality Control teams to deliver quality software to agreed project schedules.
• Proactively notify Development Project Manager of risks, bottlenecks, problems, issues, and concerns.
• Compliance with Citi's System Development Lifecycle and Information Security requirements

Leadership Skills:

• Excellent organization skills, attention to detail, and ability to multi-task
• Demonstrated sense of responsibility and capability to deliver quickly
• Excellent communication skills. Clearly articulating and documenting technical and functional specifications is a key requirement.
• Proactive problem-solver
• Relationship builder and team player
• Negotiation, difficult conversation management and prioritization skills
• Flexibility to handle multiple complex projects and changing priorities
• Excellent verbal, written and interpersonal communication skills
• Good analytical and business skills
• Promotes teamwork and builds strong relationships within and across global teams
• Promotes continuous process improvement especially in code quality, testability & reliability

Job Family Group:

Job Family:
Business Analysis / Client Services

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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