Client Onboarding Quality & Regulatory Assurance Analyst

Team/Function Overview

The Client Onboarding Services Group is responsible for providing an exceptional level of service to new clients and existing clients who are setting up new funds with Citi.

Our role is to ensure clients are set up to do business with Citi in the Capital Markets area. We support Investment Mangers, Governments, Pension funds and Corporations etc.

The Client Onboarding team liaise directly with clients and several internal teams in Sales, Legal, Compliance, Credit, Operations, etc to ensure that time to market is minimized and sales opportunities are handed back to Sales contacts in a revenue generating state.

Role / Position Overview

The Client Onboarding Analyst within the Quality & Regulatory Assurance team is responsible for ensuring that Client Onboarding Services Analysts are following the defined Processes and Procedures

This will encompass ensuring controls have been followed within the ECN, Entitlements, Sales Onboarding.

Additionally the candidate will be responsible for working on projects not limited to Procedural enhancements and new Regulatory Processes.

Key Responsibilities:

• Review and approve work completed by the Client Onboarding Analysts to ensure it is in line with our controls and procedures.
• Compile reports of results which are presented to the wider management team, the ISG Risk and Control Team and form part of our Management Control Assessment (MCA).
• Serve as a mentor for junior Client Onboarding Analysts, while serving as "deputy" to Client Onboarding Managers
• Maintain a detailed and holistic understanding of the client onboarding processes while adhering to agreed service levels and leading regular service reviews to ensure service levels have been met.
• Serve as an advisor to cross-functional teams in identifying potential solutions/opportunities to reduce manual touch points and streamline processes.
• Build and own relationships with the wider Client Onboarding Services Management team globally and advisory teams in Regulatory Reform, Legal, Independent Compliance Risk Management & Operations.
• Identify and execute operational, client experience and regulatory projects associated to the Onboarding process.
• Utilize well-developed working knowledge of the business & the upstream and downstream influences.
• Manage your own pipeline of Quality Assurance tasks ensuring that time to review is minimised.
• Meet quality standards on reviews completed to ensure that Quality Assurance approvals are appropriate and correct.
• Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements.
• Be a key contributor to improving the efficiency of the onboarding process and driving solutions through internal technology improvements.
• Continually review and optimising of Client Onboarding Services Procedures and ensuring all approvals are in place to support such amendments.
• Training (classroom based/virtual) of new members of the team and providing refresher training for existing members of staff.

Knowledge/Experience:

• Experience in a control function within Operations in Financial Services operations roles is essential
• The candidate should be comfortable in a fast paced, multi-tasked environment
• The ideal candidate will have a strong track record of maintain and creating Procedural documents.
• Experience of working within a strong regulatory/control environment
• Ability to manage time appropriately and is organized

Skills:

• Excellent Interpersonal skills - ability to build relationships quickly and to gain respect/influence with key clients/internal contacts.
• Strong Analytic ability, attention to detail and strong problem solving skills.
• Ability to communicate (written/verbal) effectively at all organisational levels.
• Ability to plan and organise workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals.
• Comfortable working independently in a dynamic and challenging environment.
• Microsoft Office

Qualifications:

• Degree level educated, or equivalent, with a good general academic background.
• Related market qualifications desirable.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies

• Communication.
• Planning & Organisation - ability to manage large workloads and balance multiple priorities.
• Interpersonal & Relationship Building.
• Customer Service Orientation.
• Strong Initiative & Proactive.

Development Value:

This role will provide an opportunity to work in partnership with the global Client Onboarding Team, Legal & Regulatory teams in Citi. It will provide the candidate with the challenge of learning the wider Client Onboarding Services processes and being able to view controls and processes holistically.

It will also allow the candidate the ability to lead wide reaching regulatory changes and training of the wider team and developing processes and procedures to ensure compliance.

This will enable the candidate to learn the initial steps a client undertakes to commence a relationship with Citi Global Markets business.

The candidate will also gain exposure to operating in a global fast paced Investment Bank where in house technology support is directly available to influence the design and improve efficiency of the onboarding process.

What we Offer

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and multi faith room demonstrates Citi's commitment to growing a diverse workforce.

Job Family Group:
Customer Service

Job Family:
Institutional Client Onboarding

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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