Treasury Service Associate 1 - 2nd Shift
- Recruiter
- Wells Fargo
- Location
- Minneapolis, Minnesota, United States
- Salary
- USD 19.47 per hour
- Posted
- 03 Mar 2021
- Closes
- 05 Mar 2021
- Ref
- 5566288
- Job role
- Treasury
- Sector
- Accounting - Public practice
Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.
Treasury Management & Payment Solutions
• Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
• Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending
We value our customers, We value our team members, We value innovation, We value security, We value knowledge
In Wells Fargo's Automated Clearing House (ACH), we succeed through the dedication of our team; providing team members with the tools, the training, and the opportunities to achieve their full potential. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. The ACH team includes File Processing, Service Delivery, ACH Resolution, Processing Support, Production Support & Strategy, and Development & Testing Support. Join the #1 ACH processing bank in the country! This position is within the ACH File Processing team, supporting our customers and business partners by processing high volumes of ACH file transmissions, reviewing and processing file and transaction maintenance requests, and verifying transaction information to ensure adherence to OFAC requirements in a fast-paced, customer service call center environment.
Duties & Responsibilities:
• Responding to telephone inquiries concerning support and processing
• Processing item and file changes as requested by our origination customers
• Monitoring data from the ACH system to ensure ongoing operation and compliance with procedures
• Researching and resolving complex situations or discrepancies within established time frames
• Maintaining the integrity of the ACH database by appropriately adding, updating, and validating customer information
• Complying with all audit requirements
• Identifying and reporting discrepancies with procedures
• Assisting other ACH teams with day-to-day production support
• Participating in special projects, as necessary
• Partner with appropriate resources to seek out solutions to problems
• Performing other duties, as assigned
***Hours: Monday through Friday: 2:30pm to 11:00pm CT***
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Required Qualifications
Desired Qualifications
Other Desired Qualifications
Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.
MN-Minneapolis: Min: $33,300 Mid: $40,500
Street Address
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.
Treasury Management & Payment Solutions
• Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
• Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending
We value our customers, We value our team members, We value innovation, We value security, We value knowledge
In Wells Fargo's Automated Clearing House (ACH), we succeed through the dedication of our team; providing team members with the tools, the training, and the opportunities to achieve their full potential. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. The ACH team includes File Processing, Service Delivery, ACH Resolution, Processing Support, Production Support & Strategy, and Development & Testing Support. Join the #1 ACH processing bank in the country! This position is within the ACH File Processing team, supporting our customers and business partners by processing high volumes of ACH file transmissions, reviewing and processing file and transaction maintenance requests, and verifying transaction information to ensure adherence to OFAC requirements in a fast-paced, customer service call center environment.
Duties & Responsibilities:
• Responding to telephone inquiries concerning support and processing
• Processing item and file changes as requested by our origination customers
• Monitoring data from the ACH system to ensure ongoing operation and compliance with procedures
• Researching and resolving complex situations or discrepancies within established time frames
• Maintaining the integrity of the ACH database by appropriately adding, updating, and validating customer information
• Complying with all audit requirements
• Identifying and reporting discrepancies with procedures
• Assisting other ACH teams with day-to-day production support
• Participating in special projects, as necessary
• Partner with appropriate resources to seek out solutions to problems
• Performing other duties, as assigned
***Hours: Monday through Friday: 2:30pm to 11:00pm CT***
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Required Qualifications
- 1+ year of financial services experience, demonstrated through work, military, or education
Desired Qualifications
- Call center customer service experience in the financial services industry
- Ability to effectively listen and elicit information
- Ability to interact with all levels of an organization
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Ability to take initiative and work independently with minimal supervision in a structured environment
- Exposure to Wells Fargo ACH (Automated Clearing House) System
- Good PC skills with the aptitude to learn new systems quickly
- Solid problem solving skills
- Strong data entry and attention to detail skills
- Accredited ACH Professional (AAP)
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
- Ability to work in a fast-paced deadline driven environment
- Effective organizational, multi tasking, and prioritizing skills
- Excellent verbal, written, and interpersonal communication skills
- Problem analysis and resolution skills
- Intermediate Microsoft Office skills
- Strong analytical skills with high attention to detail and accuracy
Other Desired Qualifications
- Ability to research problems, analyze data, escalate, or recommend potential solutions
- Ability to coordinate completion of multiple tasks and meet established service level agreements
- Ability to perform repetitious tasks
Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.
MN-Minneapolis: Min: $33,300 Mid: $40,500
Street Address
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.