Business Analyst II, IB Services (Maternity Cover) - Opportunity for Working Remotely

IB Services, Business Analyst - AirWatch Renewals Business Summary:

Installed Base Services Team is part of GTM Operations. Our focus is supporting the overall deal cycle & the sales organization by preparation, validation & analyses of customer installed base data, and providing quoting & advisory services in line with deal negotiation and closure. Our main stakeholders are the different Sales & Renewals Sales Teams, along with Deal Management. We have different divisions, responsible for different lines of business - Core Renewals, ELA deals, Entitlement, and AirWatch Renewals.
As a part of the AirWatch IB team, you will be responsible for managing stakeholders' requests & expectations when it comes to proactive & reactive renewals quoting, Advisory Queries & reporting for the EMEA AirWatch Renewals business.

Job Role and Responsibilities
In this role, you will be providing accurate and on time delivery of the assigned proactive or reactive quoting and advisory services, supporting the EMEA AirWatch Renewals Sales Teams.

This role includes the following responsibilities:

• Management of AirWatch renewal requests in SFDC (CRM)
• Creation, management, delivery and revision of support renewal quotes in Oracle EBS (ERP) and SDP.
• Research and resolution of complex data issues
• Research of partner segmentation and line of businesses to define the customer relationships (discounting etc.) to develop and supply accurate support renewal quotes.
• Delivery of quote volumes within the established time and quality, as defined in the Service Level Agreements.
• Escalation and remediation of data challenges with data integrity teams that impact the quoting process.
• Adherence to strict approval processes & policies when it comes to terming, discounting & pricing.

You are the perfect candidate for the role if you:

• Understand complex processes, programs and policies and are curious to gain deeper knowledge of the business backgrounds behind them.
• Are keen to apply your knowledge and experience to meet SLAs - while exceeding Customer and Partner's expectations
• Have appropriate computer skills and knowledge to manipulate our proprietary databases
• Are curious to ongoingly gain knowledge, deliver improvement & optimization ideas, exceed expectations & grow
• Finally, you are a master in communication with internal business partners & keen to apply your stakeholder management skills to maximize satisfaction, to better understand the business metrics and backgrounds, and you are open to accurately share relevant data and concerns with peers & management - as appropriate.

Required Skills

• Proven experience researching & analyzing complex data
• Proven experience sharing & implementing best practices and collaborating with a global team
• Knowledge/Exposure to Software sales & renewals lifecycle & CRM systems (Oracle / Salesforce.com / SAP / SDP etc.)
• Curiosity & Problem-solving skills along with strong communication skills
• Analytical skills with strong attention to detail, ability to research and resolve complex issues
• Ability to prioritize and perform different tasks with minimal direction
• Proven stakeholder management skills. Ability to set realistic expectations and timelines - sets & meets required timelines
• Intermediate to Advanced database and MS - office skills. Ability to learn systems quickly with little or no guidance

Preferred Skills

• Working experience in any of the following: Support renewals quoting / new software license quoting / SaaS quoting and/or renewals, deal management or account management experience.
• Experience supporting and engaging with channel partners, end user customers and sales
• BA/BS degree or equivalent work experience
• Oracle Service Contracts & Quoting experience is a plus
• Experience with managing and resolving renewals data challenges
• Deep understanding of the software industry & renewals processes within it
• SaaS & CDS knowledge / experience

VMware offers:

• Attractive compensation package - competitive salary, flexible bonus scheme, company sponsored mobile phone plan and additional long term incentives
• Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, teams of world-wide IT professionals
• Healthy work environment - company sponsored medical program, food and beverage program, sport activities, open communication
• Work-life balance - 25 days paid vacation, regular team buildings and celebrations

As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join

All job applications will be treated with strict confidentiality

Category : Business Strategy and Operations
Subcategory: Business Operations Analyst
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-01-18

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