Director, Trust Accounting Services

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Job Description

The Director, Trust Accounting Services ( TAS ) will be responsible for directing, coaching and managing a team consisting of 3 segregated teams across Canada. The responsibility of each team consists of Trust Accounting Administration, Controls, and Development and enhancement respectively. The incumbent will be part of a dynamic and knowledgeable team, each with a variety and distinct responsibilities ranging from Funding & Trading, Fund on Fund capital stock allocations, projects and system release enhancements.

The successful candidate should have an in-depth background and knowledge of fund operations lifecycle including client systems such as fund capital stock cycle files, strong accounting skills, and a keen ability to build relationships with the impacted stakeholders and support areas impacting their businesses.

Being part of the Global Wealth Asset Management, the incumbent will be exposed to all Canadian Fund product types and will be responsible for managing the 3 teams to ensure all activity is completed on time and as per the service level agreements.

Your Contribution:

• Lead a team of professionals focused on meeting the objectives of the department. Develop practical resource plans for the team based on existing business and future requirements. Seek to optimize use of resources and deliver efficiencies, while respecting the budget. Ensure high level of engagement within the team.
• Lead and represent the department on complex projects. Coordinate and participate in planning, testing and implementation of new mandates or processes that impact Manulife Investment Operations. Review and approve process changes to ensure appropriate controls are in place.
• Identify, implement and maintain controls to mitigate financial and operational risks. Ensure compliance with regulatory requirements and internal policies.
• Investigates trends and irregularities to identify causes and resolve the most complex issues/situations
• Understand emerging issues and challenges, and develop effective resolutions;
• Document future control environment and identify high risk processes and suggest controls to be implemented to mitigate risk identified.
• Assesses current policies, programs and services to recommend changes that support continuous improvement. Can modify or develop new procedures to meet business needs and accounting requirements.
• Proactively works with colleagues and clients to identify and resolve problems that require the development of new solutions.
• Provides mentorship and guidance to team members and may assist the team members with managerial tasks.
• Document daily support and issues related to system delays, and functional failures to support the daily operational deliveries
• Evaluate cost/benefit analysis for projects related to the VPA system and challenge the status quo for future benefits and improvements
• Managing all activities required to meet annual audit plans
• Management of units Business Continuity Plans and annual validation activities
• Timely investigation and response to internal client inquiries

Qualifications:

• University degree in Accounting or Finance, 10+ years of relevant experience with professional Accounting designation (CPA)
• Strong Operational Knowledge and understanding of the cash transfer systems such as VPA or treasury systems
• Knowledge of the mutual funds industry and lifecycle
• Proven leader who is dynamic and able to motivate a team
• Bilingual, French and English, written and spoken.
• Expertise in working within a global organization
• Highly effective influence, negotiation and collaboration skills with the ability to work across the enterprise globally.
• Strong interpersonal skills with the ability to collaborate negotiate and influence successfully.
• Self-starter with the ability to work independently, particularly in the area of using sound, independent discernment, problem-solving and analytical skills.
• Results oriented, work under tight deadlines and handle competing priorities.
• Strong business insight with ability to handle ambiguous situations
• Knowledge of transfer agent systems such as Unitrax, IFDS, retirement funds as well as Accounting book of records systems such as PAM, Mpower, or Simcorp
• Strong understanding of Project Management Methodology along with associated business analysis accountabilities
• Experience in Audit (internal or External) an asset
• Knowledge of Fund NAV process
• Strong team player

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If you are ready to unleash your potential, its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .