Senior Business Analyst, Officer

State Street
Kilkenny, Dublin 2, Ireland
Not disclosed
01 Mar 2021
11 Mar 2021
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Main purpose of role:

At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. This role is an SME or has Lead and People Management responsibilties.


  • Development and maintenance of strong client relationships
  • Ensure updates and adherence of procedures, policies and processes
  • Deliver high quality service
  • Implement procedural changes to improve performance of the department or of related business areas
  • Maintain and develop expertise demonstrating judgment and an understanding of the business
  • Identify and secure resources required by the department and ensure effective utilisation
  • Provide adequate training to all grades in support of the overall organisation & Transfer Agency Training Plan
  • Focus on development opportunities for all Team members
  • Actively participate in the Talent Performance Process and monitor with your direct reports
  • Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
  • Provide support to Senior Associates and their reports
  • Ensure participation completion and implementation of projects as required and lead local team initiatives

Core Requirements:


  • Exercise due care and diligence, ensuring the role responsibilities are organized and controlled
  • Meet external and internal compliance/regulatory requirements
  • Attend and contribute to operational, client, risk, audit and regulatory meetings as required


  • Deliver quality, aiming for accuracy and meeting deadlines
  • Review processes and practices relating to the role and act for change and improvement in individual and team performance
  • Create an environment that is flexible and adaptable and be a champion of change
  • Adhere to operational principles PACE & L: Professional, Accountable, Client Focused, Excellence and Leadership

Knowledge and Competency Requirements

Specific knowledge, skills and qualifications to achieve required performance standards in an Officer role.


  • Excellent administrative, organisational and business support skills with ability to multi-task
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Excellent organisational, planning and co-ordination skills
  • Ability to work accurately under pressure within tight deadlines
  • Proactive
  • Comprehensive procedural, technical and product knowledge of the Transfer Agency business
  • A very good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry
  • 5-8 years experience in a similar environment
  • Accurate and precise
  • Team oriented
  • Organised
  • Flexible
  • Self-reliant
  • Enthusiastic & motivated
  • Fluent in English (written and verbal)

Addendum (requirements specific to the role)



  • Experience in Trailer fee client migration projects or medium-large Trailer fee Projects
  • Strong analytical skills
  • Able to handle medium/large data volumes
  • SQL or MS Access knowledge
  • a minimum of 3 years within Trailer fee department (Support Department, Change Management, New Business or Operational Department)
  • Work experience in multi-location and multi language teams

For further information, and to apply, please visit our website via the “Apply” button below.

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