Business Analyst

At Telstra, everything we do is centred on creating better ways to empower Businesses and Government to thrive in a connected world. Our strategic priority is to be a leader in differentiated offers and digital first customer experience.

Telstra Diamond is our VIP customer care/loyalty program offered to our most valued customers at the Executive level. Diamond promises world class customer services benefits for key individuals in our top 250 Enterprise accounts for their personal / consumer services and those of their immediate family, along with hospitality offerings.

As a Data and Operations Specialist, you will play a key support role in delivering on the Diamond vision, ensuring that we provide an end-to-end world class experience to these executive level/VIP customers. You will support the Marketing Chapter Area Lead in the strategy, execution and governance of the Diamond program to ensure that we provide our customers with a seamless, world-class experience.

As the Data and Operations Specialist, you'll be responsible for:

• Data management- working collaboratively with the Salesforce enablement and Sales teams to ensure data is accurate and relevant stakeholders are notified when data needs to be updated. Develop plans and processes to migrate data from Telstra's legacy systems to strategic stack as part of T22 strategy.
• Digital Systems - work collaboratively with the Salesforce and Marketing Enablement teams to integrate and automate the Diamond workflow process into the B2B technology stack. Collaborating actively to build, install and commission the strategic digital platforms to improve customer experience.
• Data and Analytics - develop operating rhythm with the Consumer and Small Business unit within Telstra to ensure that supply data matches the demand of the resource.
• Reporting - Establish and provide comprehensive program reporting to Marketing Chapter Lead to inform program decisions and governance.
• Governance & Stakeholder Management - help facilitate and organise the monthly operational and quarterly executive Diamond governance meetings. Perform efficient translation of business requirements into functional and technical user stories as part of Agile works of working.

To be successful in the role, we are looking for the following essential skills:

• Proven experience in dealing with data - data cleansing, data reporting and analytics
• University qualified in Engineering, Business, Economics or Marketing
• Demonstrated ability to achieve KPIs and marketing objectives
• Confident communication with stakeholders, both internal and external, at all levels of the business
• Excellent interpersonal, written, and oral communication skills
• Salesforce or other sales CRM experience

If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences for our customers - this could be the role for you!

We're committed to building a diverse and inclusive workforce. To enable everyone to participate, we've developed an 'All Roles Flex' policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex

Recruitment Start Date: February 25, 2021

Recruitment End Date: March 25, 2021

Fixed Remuneration: 75,000 - 100,000

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