Document Specialist Nights FTC 1 year

My client based in Belfast City Centre has a vacancy for a Document Specialist. This is a 1 year fixed term contract role with salary on offer of up to £20,000 for the successful candidate. Role Purpose To produce high quality documents, ensuring that all work is completed efficiently, accurately and to the highest standard within defined time frames using all resources and applications efficiently.   Key Relationships To build solid internal relationships through proactive communication with the Document Centre (in order to fully support training needs) To build and maintain good working relationships with other teams in Document Services and Business Services, both in Belfast and London To build solid external working relationships through proactive communication with the department's clients, the BS Management team, the Bridge and third parties. Role and Responsibilities To produce or amend documents to the highest standards possible with accuracy and in a timely manner. This will be mainly using MS Word, Excel and PowerPoint but could also include In Design, Visio or other software applications as appropriate. To communicate with the department's clients to clarify queries and meet their expectations Effective resolution of all client related concerns and queries, escalating as necessary Demonstrate professionalism in dealing with difficult client situations, assessing the best course of action, to resolve the issue, clarifying and re-enforcing best practice in our policies and procedures To organise day-to-day department workflow in rotation with others, as follows: to book in work, following the agreed booking-in procedure, working with the department's clients and the Bridge to take instructions, clarify queries and renegotiate deadlines as to schedule work appropriately to the on-site, off-site or outsourced teams, following department administrative and technical procedures and using all available technology to liaise with other Document Services departments to manage departmental deadlines to keep workloads under active review and ensure that deadlines are not at risk of being missed, and to follow procedures to ensure clients are informed of any potential issues to outsource documents using the relevant and correct procedures To be flexible with regards to work location and working hours. It may sometimes be a requirement to work in the London office for special projects and meetings. Although training will be provided on shift whenever possible, it may sometimes be necessary to attend certain training courses off shift. To be flexible in undertaking these duties and any other duties as required Key requirements Legal or similar professional services experience preferred Experience/understanding of the principles of effective workflow management Experience working on complex technical documents in client and deadline driven environment Advanced technical skills  - good understanding of Adobe Creative Suite an advantage and Microsoft Office essential Demonstrates awareness and understanding of the needs of the business and the ability to proactively suggest how these should be met Good written and oral communication Good organising skills, with the ability to prioritise and manage own workload Excellent client service skills Flexible and proactive approach Committed to personal development A good team player The information contained in this job description reflects generally the duties undertaken at the time it was compiled. As with all job descriptions, it may be necessary to review it to take into account any changes in the organisation or any changes to working methods that may arise. **please note the hours of work are: Sunday 22.30 - 09.00 Monday 22.30 - 09.00 Tuesday 22.30 - 09.00 Wednesday 23.00 - 09.00 Closing Date 7 th July 2017