HR Business Analyst (Assistant Vice President)

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:

The HR Business Analyst is part of the EMEA HRPS Operational Support Team which is central to our ongoing work to enhance the operational effectiveness of EMEA HR Professional Services, create operational oversight and to maximise the potential of our HR technology. Our priorities are in strengthening partnerships with the HR COEs and HR Shared Services teams and to deliver HR change initiatives across the EMEA region.

Responsibilities include:

• Partnering with the EMEA HR PMO Team in continuous improvement of regional processes across the entire employee life cycle
• Leading the due diligence process with the HR teams or HR Shared Services teams for the transition of HR processes
• Responsible for the governance of assigned Regional Risk and Control activities within EMEA HR Professional Services
• Driving the adoption, change management and adherence of HRs evolving risk and control activity within the EMEA HRPS Organisation. E.g. Minimum Documentation Standards
• Support the ongoing utilisation and management of the HR Case Management system, to include reporting on monthly key audit findings and ongoing KPI metrics
• Support in partnering with the HR Centres of Expertise with the aim of driving service improvements through reviewing escalation metrics & identification of trends and root causes
• Regional point of contact and subject matter expert for annual performance management cycle and systems support where required for HR Professional Services
• Act as a regional source of knowledge in workforce planning tools, ServiceNow, Workday
• Supporting HR Professional Services engagement and partnership initiatives
• Cost Centre Manager Workday Security ownership and advisors for the EMEA region in partnership with Global lead
• Proactively partner with key HR Generalists, Relationship Managers, HR Advisors and other HR Centres of Excellence regionally and globally on HR delivery, transformation activity and HR Professional services governance
• Voice of Employee regional leads: partnering with the global VoE team to ensure the successful permissions setup, translation and support of the annual survey, including escalation of issues to the vendor, reporting support for senior HR partners

Skills:

• Ability to operate within and utilise structured project management techniques
• Experience of delivering change management activities
• Demonstrate multi-tasking ability and a consistent record of stakeholder delivery and support
• Excellent communication skills both written and verbal with the capability to Influence key stakeholders
• Experience of navigating complex organizational structures
• Ability to use reporting tools and excel to analyse and interpret complex data sets
• Strong problem solving ability using structured methodologies
• Demonstrated team player - ability to lead & coach
• Effective time management, detailed documentation, organizational skills
• Self-motivated and detail orientated
• Proficient in Microsoft Office with an emphasis on PowerPoint

Competencies:

• Good interpersonal skills and ability to develop strong partnerships with stakeholders
• Highly motivated, organized and methodical
• Tolerance for ambiguity and ability to deal with shifting and conflicting priorities
• Strong drive and Initiative
• Tenacity, inquisitiveness

Qualifications:

• Proven track record of delivery in a complex professional services organization - preferably in a HR discipline
• Strong project management and stakeholder management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's/University degree or equivalent experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

Job Family Group:
Human Resources

Job Family:
Talent, Development, Learning & Diversity

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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