Support & Business Analyst

NHS Wales Informatics Service
Cardiff, United Kingdom
GBP 11.97 - 14.71 per hour
23 Feb 2021
02 Mar 2021
Job role
Support & Business Analyst

Job Reference: 120-AC478-0221

Employer: Department: Administration - Software Development Location: Ty-Glan-Yr-Afon, Cardiff Salary: £24,907 - £30,615 per annum

NHS Wales Informatics Services has a large portfolio of information and technical service programmes and projects, which will enable a digital future and the modern services needed by NHS Wales, health and care professionals, patients and citizens.

NWIS is the first organisation in the UK to receive the new "British Standard for Valuing People"

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

NHS Wales Informatics Service (NWIS) - Support Analyst

We're hiring! Are you passionate about improving patient care by providing high quality information, systems and technologies?

We are offering an exciting opportunity to support the in-house developed Welsh Admin Portal (WAP) used across Wales to support clinicians in delivering improved patient care. We are looking for an enthusiastic, self-motivated individual to support the WAP application.

As the functionality and user base of WAP increases, we are looking for an applicant to join our team. If you would like to be part of this team, you will need a strong technical background and an aptitude for problem solving, with the ability to work in a range of relevant subject areas.

A background in software support or development would be beneficial, however practical experience and knowledge of the following would be particularly advantageous:-
  • ITIL Service Delivery and Service Support
  • Incident, Problem, Change and Release management
  • Querying databases using T-SQL for data investigation and reporting purposes
  • Technical knowledge and administration skills in MS Internet Information Services
  • Practical experience in the use of a variety of Application Programming Interfaces (APIs) e.g. SOAP/REST
  • Knowledge of XML & XSLT
  • Problem solving skills
  • Customer service roles

Experience of working within a software service delivery and 2nd/3rd line support environment is essential for this post. You will be expected to provide/produce:
  • Operational support of the service, responding to and investigating to resolution of underlying operational issues in a timely manner
  • Advice and support to clients and third parties connecting to and using the system
  • Information analysis and reporting
  • Deployment and configuration of system releases
  • Collation and correction of data quality issues
  • System monitoring and diagnostics
  • A knowledge base, by creating work instructions and configuration documentation.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 4th March 2021

For further details / informal visits contact:

Jennifer Bickel - Senior Support Analyst


Scott Newton - Senior Support Analyst

Applicants that require a Tier 2 (General) Certificate of Sponsorship are welcome and will be considered alongside all other applications but will be subject to satisfying the resident labour market test, unless an exemption applies. Compliance with all other guidance set by the UK Visas and Immigration (UKVI) and Immigration rules, is also required. For further information please visit the UKVI website.

Please note that if your successful employment is subject to a Time Limited Right to Work, then the tenure of your contract of employment will be limited to reflect your Right to Work

Please check your email account regularly . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

For further information regarding NHS Wales Informatics Service please see our website:

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

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