Business Analyst

Atos Bulgaria
United Kingdom
23 Feb 2021
25 Feb 2021
Job role
About AtosAtos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of ₠ 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The opportunity

We have a number of roles in an FS&I project that will design a brand new service for a significant NEW client in the Pensions Market. The Business Analyst role is working within a team called the Joint Solutions team (JST) where you will work in close collaboration with CX designers, Insight Analysts, Communications Specialists, Technical Experts to develop an end to end set of documents that will be the basis of the Service Design

Your day-to-day responsibilities include:

  • Support the planning and creation of all outputs from all Design Cycles.
  • Report on your own progress and raise concerns or blockers to ensure working at pace, accountable for highlighting impediments to achieving any of your own Sprint goals/deliverables
  • Create documentation from the design activities to support the JST.
    • Level 4 process maps
    • Operational procedures
    • Training material
    • User cases
    • Requirements matrix
    • Input to risk register
  • Create technical requirements to facilitate the build of these outputs
  • Attendance at all daily scrums, sprint planning, sprint demo and retrospective meetings
  • Highlight and regularly feed into any lessons learned from the design cycles or the wider programme. Continually looking for improvement opportunities in the way we are working.
  • Contribute to project management activities to such as schedule, issues, risks, and quality
  • Create working documents that will build all operational processes and support any training material.
  • Using collaboration tools Jira / Zephyr for capturing and tracking all requirements.

Signs of success

To be successful in this role, you'll need a rich combination of experience, proven skills and personal attributes. See below to find out if you're the person we're looking for.

This is a 12 month FTC.

  • An experienced Business Analyst with specific experience in the development and documentation of customer journeys and operational processes.
  • Ability to travel. This role will be both located on site in Edinburgh working as a wider team through design cycles with some days working from home. Approx. split of office / home based is 3:2
  • Partake in Agile design cycles and support all overall design activity within the JST.
  • Operate as part of a dynamic scrum team, attending Daily standups, and all other design cycle activities producing all outputs including process maps and design documents
  • Co-ordinating and prioritising your own workload and the production of customer journeys and other outputs from design cycle sessions
  • Responsible for the delivery of the Customer Journey design and Architecture outputs for the technical build of the solution
  • Adhering to change control, risks and issues procedures, quality, timescales in line with the JST process and account governance.

Skills we can't do without:

  • Experienced BA with a good track record in process mapping and documentation
  • Teamwork and excellent communication skills
  • Some knowledge of Customer Experience / Contact Centre Operations
  • Experience of working within Financial Services including Pensions,
  • Competent in MS Office Suite
  • Stakeholder management (both internal and external)
  • Time management and work planning.
  • Client focus
  • Problem Solving
  • Self-management
  • Time Management

Skills we'd like:

  • Knowledge of Financial Services Operations
  • Experience of working within Financial Services including Pensions / Occupational Ppension Schemes
  • UK Pensions Legislation knowledge
  • Appropriate Financial Services qualifications
  • Jira / Zephyr or any other collaborative tools for capturing tracking requirements
  • Process design
  • Lean Six Sigma Green Belt

More reasons to join usIn addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 25 days' annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.

What's more, we really value your progress and it's a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.

Getting to know Atos You can look forward to joining a global powerhouse in digital transformation. We have 120,000 employees in 73 countries and an annual revenue of ₠13 billion. We are also number one in Europe regarding Cloud, Cybersecurity and High-Performance Computing, providing end-to-end Orchestrated Hybrid Cloud, Big Data, Business applications and Digital Workplace solutions through our Digital Transformation Factory. Additionally, we provide transactional services through Worldline, Europe's leader in the payment industry. Our group is also the Worldwide Information Technology Partner for the Olympic and Paralympic Games and operate under the brands Atos, Atos Syntel, Unify and Worldline.

How to applyConfident this sounds like you? Please click below to complete our online application form and attach your CV in either Word, rtf or text format.Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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