Professional Business Analyst (ServiceNow)

DXC Technology
United Kingdom
23 Feb 2021
25 Mar 2021
Job role
Job Description:
As a Senior Professional Business Analyst you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform.

Providing process and technical expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution.

What does the job involve?

You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.

Leading workshops to demonstrate the platform and application function, define client current and desired state, and finally the proposed solution.

Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customers demonstration, story definition, testing, and supporting the wider sales and delivery functions.

Mentoring and training more junior members of the team

Producing documentation and training material for the implemented solutions; training the client.

What do I need to succeed?

The ideal candidate will have at least 4 years experience in ServiceNow design and development preferably in a consulting environment.

An understanding of Service Management concepts, delivery assurance principals and procedures.

A high level of knowledge of the ServiceNow application and ideally experience of platform delivery and enhancement.

Ideally you will be have obtained some of the following certifications

  • ServiceNow Certified Administrator
  • Service Now Certified Implementation Specialist
  • ITIL Foundation
Additional specialist ServiceNow certifications or experience such as GRC, SecOps, HR, CSM, FSM, CMDB, ITOM, Service Portal, SAM, Discovery, PPM, would be an advantage

Some ServiceNow development and scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS would be advantageous

You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.

Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.

You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

What's in it for me?

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 23 days holiday and options to increase holiday and select benefits appropriate to you.

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