Business Analyst

London, London, United Kingdom
23 Feb 2021
25 Feb 2021
Job role


We support agile working - click here for more information on agile working options.

Agile Working Options
Other Agile Working Arrangements / Open to Discussion

Job Description Summary
At Lloyds Banking Group, we're inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

Job Description

Want to know more?
Lloyds Banking Group is the UK's leading Digital Bank and biggest mobile bank with nearly 14 million active online customers across our three brands.
Now that we have already created the market leader in digital banking, we are on a journey to create the bank of the future, for which we are investing £3bn across platforms, people and data capabilities to truly become the best bank for customers.

About the role:
As a Senior Business Analyst, you'd be part of our Group Transformation team working within The Domestic Payments Lab. The Domestic Payments Lab is committed to ensuring that our customers can transact across all brands and channels, whilst offering the best possible customer experience.

We work tirelessly to make decisions real time on customer transactions to identify ways of improving the customer journey as well as making sure we're compliant and meet regulatory directives. We offer customers education and awareness that is timely, tailored and effective to help them keep them informed of the best products available to them. All of which will have you going home feeling that you've added true value to the customers we support.

Here within the Domestic Payments Lab we're passionate about creating a positive space allowing us to deliver at our best and welcome you to come join our continuous journey in transformation.

So what would you be doing for us?
  • Apply your technical and business insight to drive requirement elicitation whilst working closely with the Solution Architect and Engineers to build detailed User Stories
  • Bring to life your banking experience to help frame, create and build new and improved ways of working
  • Use your domain knowledge to drive forward change to meet the Lab's OKRs

About you:
  • You're a dynamic and adaptable individual who is able to use & learn new skills & knowledge in varying circumstances and is comfortable providing complex analytical, research advice, recommendations and using your own judgment
  • You've a well-developed communication kit bag with extensive customer management experience and skilled in managing and minimising operational risks
  • As a natural facilitator and decision-maker, you'll enable collaboration across all fields within the Lab
  • You'll be a skilled negotiator, analytical thinker and problem solver who will influence positively
  • You'll be a natural leader who'll mentor and support colleagues to 'deliver best in class' change
  • Demonstrating similar values and behaviours to our Group's and encouraging this in team members

What we need from you:
  • Solid Understanding of business analysis and business architecture methodologies and techniques and their practical application
  • Exposure to skills from multiple subject areas such as Operating Model, Process Design, Digital and Technology
  • Proficient in Agile having used JIRA and Confluence
  • Exposure to systems thinking, business architecture and agile change delivery
  • Modelling - develop, define & document 'As Is' & 'To Be' process models and data definitions
  • Evidence of maintaining internal and external networks to source data and information to enable timely recommendations and advice
  • Evidence of being a mentor and coach to other team members whilst handling a project of work
  • Evidence of Engaging and influencing partners, anticipating, clarifying and shaping requirements for the purpose of optimising business results

Together we'll make it possible...So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

In Payments, Fraud and Financial Crime, we promote an inclusive and supportive culture - it's one of the many things our colleagues love about working with us! We're really keen to support all our colleagues in finding new opportunities so if you're interested in one of our roles but have concerns about flexible working arrangements or additional support, please reach out to our Hiring Managers who will be happy to discuss how we could support you in role.

You'll also receive a package that includes: Medical Health; shares and Flexible options.

Sound like you? Apply today, we'd love to hear from you...

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

And if you'd like to find out more about why PFFC is a great place to work, check out this video

You can also check out the PFFC hive site for more on PFFC and our Payments, Fraud & Financial Crime Teams including our very own Domestic Payments hive site.

Primary Location
London 33 Old Broad St Head Office

Additional Locations
Edinburgh Sighthill North

End Date
Sunday 28 February 2021

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grown and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.

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