Business Analyst

Crawley, Buckinghamshire, United Kingdom
23 Feb 2021
25 Feb 2021
Job role
Rentokil Initial is an international business services company employing over 40,000 colleagues across more than 80 countries. Our mission is to protect people and enhance lives, for example by controlling pests to ensure safer foods and medicines, improving hygiene in schools and enhancing interior office and retail spaces with plants and scenting. We are global leaders and experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

At Rentokil Initial, our ambition is to become a world-class employer of choice. We believe that by doing what's right for our colleagues we will in turn deliver a brilliant service for our customers and ultimately create shareholder value. This is at the heart of our RIGHT WAY plan.

Creating a diverse and gender balanced workforce is part of putting this plan into action. We value diversity and inclusion and Rentokil Initial is committed to treating all colleagues with fairness, dignity and respect. As a responsible business we have mitigated 100% of our carbon footprint through the work of climate change charity Cool Earth.

The Rentokil Initial family of businesses: Rentokil Pest Control is the world's leading commercial pest control company, operating in 80 countries and ranked in the top 3 in 65 of those countries. We also have specialist businesses such as Initial Hygiene, Initial Workwear, Ambius, Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business globally


Your day to day responsibilities will include:
  • Investigative work to determine business opportunities and specify effective business processes. Specifies their implementation through improvements in information systems, data management, practices, organisation, and equipment.
  • Co-operates with senior client and IT staff as required, conducting investigations at a high level for strategy studies, requirements, specifications, and feasibility studies. Ensures that views of all parties are considered, verified, and validated within the stakeholder community. Ensures appropriate prioritisation is applied to meet business objectives.
  • Utilises business experience and skills to assess and advise on the practicability of alternatives, marrying up technical limitations with operational realities.
  • Takes responsibility as needed for the detailed specification and modeling of recommended solutions using resources, standards, methods, and tools as required. Maintains links with appropriate counterparts within both software engineering and service delivery functions and plays a full part in bringing systems to implementation.
  • Applies available standards, methods, and tools in an intelligent and effective way, and produces a consistently high standard of documentation for both a technical and descriptive nature.
  • Plans, arranges and facilitates meetings, workshops and relations with client/user staff during system investigations and throughout subsequent development work. Takes responsibility at a high level for the proper conduct of such relations.
  • Defines, plans and justifies (in business terms) projects to develop/implement automated and non-automated components of new or changed processes.
  • Assists clients/users in defining acceptance tests and takes responsibility for their proper execution.
  • Carries out business impact assessment, to determine how changes from teh current to the future processes and structures will affect business units and roles.
  • Creates business eadiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any busienss activities required to integrate new processes or jobs into teh 2business as usual" environment.
  • Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implmenets action plans to close the gaps prior to go-live.
  • Assists the user community in provision of transition support and change planning, and liaises with the project team.
  • Reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures.


Business Analysis Diploma (Higher Level)

Foundation in IT-Enabled Business Change

Solution Development diploma (Higher Level)

    • Has achieved proficiency in the Task of Business analysis
    • Performs work activities covering technical, financial, and quality aspects.
    • Has excellent interpersonal skills and is fully experienced at dealing with clients/users.
    • Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints.
    • Probably educated to bachelor degree level or holds a relevant professional qualification.
    • Has a comprehensive knowledge of relevant development life-cycles, and the environment in which they operate. Understands the interdependencies of business processes and information systems.
    • Has achieved proficiency in the task of Requirements definition and management
    • Is experienced in communicating with clients at all levels, singly and in groups. Possesses extensive knowledge of business and business skills and understands the significance of commercial constraints.


  • Competitive Salary
  • Rentokil Initial Reward Scheme
  • Hybrid Working - 0-2 days in the office with the remaining days worked from home or a 3rd space.
  • 23 days holiday, plus 8 bank holidays, rising to 25 days after 5 years service
  • Company Pension Scheme
  • Private Medical cover - self
  • Employee Assistance Programme
  • Death in service benefit
  • Free Parking

Equal Opportunities

Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. Every colleague is required to support the company to meet its dedication to provide equal opportunities in employment and avoid unlawful discrimination. Rentokil Initial considers that all colleagues have a duty not to discriminate against any of their colleagues on any unlawful grounds.

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