Specialist, Client Service
Specialist, Client Service - Global Fund Services New 82152 Requisition # 1 day ago Post Date Responsible for overall client service and delivery across all applicable disciplines (Custody, Fund Accounting, Fund Administration, Transfer Agency or Middle Office Outsourcing) for one or multiple clients. Facilitates efforts of the service team and other internal stakeholders, coordinating resources to ensure timely delivery and issue resolution, and effectively communicating client concerns/needs to partners. Responsibilities: 1. Acts as the senior client contact representing all applicable product disciplines, and provides for escalation on client queries and issue resolution. Responsible for identifying and addressing service issues as and when they arise 2. Responsible for managing client service reviews and due diligence visits within each of the key product areas (Custody, Fund Accounting, Fund Administration, Transfer Agency or Middle Office Outsourcing). Monitor performance against SLD’s 3. Partners with Relationship Manager/s and ensures issues are communicated and escalated in a timely manner both internally and directly with the client(s) 4. Responsible for overall project planning for key clients, inclusive of ensuring all relevant internal and external parties are aware of ongoing projects and are held responsible for meeting their respective deliverables. The Client Service Delivery Manager is also responsible for keeping the client informed of progress towards project completion 5. Review, approve and ensure timely publication of monthly reporting to consultants/clients including communication of KPI levels 6. Focus of role is on execution of strategic direction of business function activities 7. Facilitates communication and resolution of complex initiatives involving multiple disciplines and/or ambiguous issues 8. Consistently displays a balanced, cross-functional perspective, liaising with the rest of the business to improve efficiency, effectiveness and productivity 9. Lead virtual team meetings with all relevant business units prior to all service reviews and as needed to ensure all members of the service team are communicating appropriately. Qualifications: Extensive experience in client servicing, related investment management outsourcing and/or fund administration accounting/operations. A College or University degree and/or general finance and portfolio management knowledge through proven work experience is required Technical knowledge of trust or asset management and accounting usually acquired through related work experience is required to manage overall client service. Technical knowledge of 1940 Act registered mutual funds is preferred Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs. Skills in negotiation, delegating, leadership, and service are necessary to service the client relationship Excellent oral and written communication skills are required Highly flexible and adaptable to change 15+ years of relevant industry experience is preferred About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.