Director/General Manager

Wolters Kluwer
Galena Park, TX, USA
Competitive salary
27 Jun 2020
25 Mar 2021
Job role
Finance director
Experience level
Director, General Manager Director, General Manager USA-TX-Houston-Post Oak Blvd/en-US/External/job/USA-TX-Houston-Post-Oak-Blvd/Director--General-Manager_R0008719-1/apply
Position Description:

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right.

Ranked one of the world's largest legal service organizations, Wolters Kluwer ELM Solutions serves corporate legal and insurance claims departments and their law firms worldwide with enterprise legal spend and matter management and legal analytics solutions.

The ELM Contract Lifecycle Management Segment Leader operates as the top leader responsible for growing the overall Contract Lifecycle Management segment and CLM Matrix product line. This is a mature, high growth business line which overachieves its targets while delighting customers. The focus of the position is to deeply understand the marketplace broadly and then, more specifically, in the context of WK’s strengths and opportunities; to develop and successfully execute on a strategy and plan to continuously strengthen the core business.

Key Responsibilities:

The Contract Lifecycle Management Segment Leader is responsible for managing this new product offering across three key stakeholder groups: WK employees, WK customers, and WK shareholders. All business activities should be leveraged to the benefit of these stakeholders to ensure that the business remains strong internally, to the market, and delivers on financial commitments to investors. Key accountabilities include:
  • Own and drive the success of the Contract Lifecycle Management business line through cross functional leadership, taking an early “horizon three” business to a mature ‘horizon two” business, growing revenue 3-4x by 2024 with a scalable go-to-market model.
  • Develop and maintain a deep knowledge of the core business, scale and scope of total market opportunity, customer profile, market ownership, competitive landscape, and market trends to effectively evaluate prospects for share of wallet growth, increased market share, and expansion into logical adjacencies. Utilize customer insights analyses in the planning for optimizing market positions.
  • Develop a go-to-market strategy for growth including, but not limited to, optimizing current Customer’s interest in Contract Lifecycle Management, leveraging new Customer opportunities, evaluating options for the introduction/adoption of this new service and strategically operationalizing those, developing and executing on appropriate marketing and communications plan to powerfully articulate the value proposition to the market, and ensuring the sales and service teams are fully prepared to properly represent the brand while strengthening relationships with customers so that WK is reliably perceived as the provider of choice.
  • Manage the Contract Lifecycle Management P&L to meet all top-line and bottom-line financial commitments with an eye to strengthening the business for the long term. Relentlessly pursue operational efficiency and outstanding Customer experience.
  • Be an expert consumer of shared services, effectively partnering with matrixed organizations by having productive relationships with executive leaders of these functions and providing leadership, insight, and feedback to ensure that these groups continue to be valuable partners based on a clear understanding of how to best support the business.


Bachelor’s degree in Business, Sales/Marketing or related discipline; OR if no degree, 15 years of relevant experience. A Master’s degree in Business Administration or a JD is preferred.


At least 15+ years of strategy, product management, sales, client service, or related professional experience with at least seven years spent managing teams in a complex matrix structure where strategic vision and an orientation for outstanding execution have been essential to their demonstrated success.
  • Experience in enterprise and mid-market B2B workflow software product offerings
  • Experience in pricing practices, supporting the negotiation & closing of enterprise and mid-market B2B deals
  • Ability to articulate a common purpose, collaborate across business segments and functional areas to drive results in a highly matrixed organization
All Locations: USA-CT-Hartford-Church St, USA-TX-Houston-Post Oak BlvdPosted 7 Days AgoFull timeR0008719
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit , follow us on , , and .


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Director, General Manager