Senior Business Analyst

Crawford & Company
Lake Zurich, Illinois, United States
Competitive salary
23 Feb 2021
25 Feb 2021
Job role
Business analyst, CFO
Excellence In Everything We Touch

Position Summary

Conduct business process analyses, needs assessments, preliminary cost/benefits analyses and support the project management process in an effort to align information technology solutions with business initiatives.


  • Identify and document requirements for integration, development, and enhancement of application systems.
  • Participate in definition, design, testing, training, implementation, and support of system requirements.
  • Works closely with business staff to understand and document current and proposed business process and business objectives.
  • Assist in project planning, identification, and tracking of risks and issues.
  • Provides technical consulting on complex projects.
  • Devise and/or modify procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results.
  • Train and mentor other BA team members in procedures and technical knowledge.
  • Provide leadership in defining underlying business needs, documenting those needs, validating conceptual systems designs and assuring delivery quality.
  • Ensure that technology solutions and business strategies are in alignment.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs other duties as requested.
  • Adhere to adopted SDLC process including any required documentation.



  • Requires a high school diploma. A bachelor's degree and/or additional Business Analysis training or certification is desirable.
  • At least 5-7 years of experience in a role demonstrating business systems analysis expertise is required.
  • Minimum of 5 years of experience with Oracle database and PL/SQL language.
  • Strong analytical/problem solving experience to deal with complex business problems and suggest solutions.
  • Demonstrated ability to work in a team environment and multi-task to meet critical deliverable dates.
  • Outstanding communication skills and ability to communicate effectively with technical, business and executive staff (proposals, business communication, marketing writing).
  • Excellent organizational, analytical, project management and client relation skills are essential.
  • Must be a detail oriented, analytical and an independent thinker. Must strive for results.
  • Strong experience in web-based technology environments.
  • Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology.
  • Experience on a variety of technology platforms (client-server, mainframe, web), development methodologies (waterfall, iterative, agile programming)
  • Experience writing detailed business requirements, business proposals for web-based technology projects.

About Us

People taking care of people. It's that simple. At Crawford & Company, we treat our clients' policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

We are guided by our collective value system: RESTORE.

At Crawford, we:
  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example - at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

In addition to a competitive salary, Crawford offers you:
  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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