Accounts Payable Contact Center Specialist

Recruiter
TRC Total Renal Care Inc
Location
Evergreen, Colorado, United States
Salary
USD 16.00 per hour
Posted
23 Feb 2021
Closes
25 Feb 2021
Ref
R0151980
32275 32nd Ave S,Federal Way,Washington,98001,United States of America

DaVita Corporate is currently looking for an Accounts Payable Contact Center Specialist who is personable, committed to Service Excellence and enjoys being a problem solver!

LOCATION: Federal Way, WA
Pay: $16.00 hourly, non-exempt

  • Full-time, Monday - Friday opportunity
  • Competitive and Comprehensive Benefits Package including 401k, Paid Time Off, Health Insurance
  • Company sponsored ORCA card and county Vanpool options
  • Professional Growth Opportunities
  • Fun, Diverse, Community-Based Work Culture


GENERAL PURPOSE OF THE ACCOUNTS PAYABLE CONTACT CENTER SPECIALIST

The Accounts Payable Contact Center Specialist provides first-line response to AP (Accounts Payable) related inquiries from vendors, teammates and/or managers. The Accounts Payable Contact Center Specialist position ensures customer's questions are answered comprehensively within established SLA's and calls and other contacts are tracked appropriately. Also, Accounts Payable Contact Center Specialist ensures other systems and/or vendor functions are maintained and completed timely. This Accounts Payable Contact Center Specialist position reports to the AP Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE ACCOUNTS PAYABLE CONTACT CENTER SPECIALIST
  • Answers incoming phone calls, emails, IM's and walk ups in a high-volume environment knowledgeably with professionalism and courtesy
  • Explain related DaVita policies, other regulations and system end user best practices to vendors, teammates and managers
  • Provides general support to vendors and the Village at large related to best practices, policies and regulations
  • Maintains security and discretion related to credit card, vendor and teammate specific information
  • Clarifies, researches, and provides problem resolution for all AP related issues presented; escalate as necessary
  • Based on inquiries received, detect trends and potential trouble areas; report to management
  • Provides technical support and training for the end users of related systems as needed
  • Reconciles vendor statements with over 90 day aging's
  • Makes corrections to expense and banking system account profiles as required
  • Increases/Decreases credit card limits live in the banking system based on DaVita policy


  • Other duties and responsibilities as assigned including but not limited to:
    • Work overtime with little or no notice as needed
    • Attend team meetings, phone conferences, and training as needed
    • Know, understand, and follow governmental regulations, teammate guidelines, and all other DaVita policies
    • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position


MINIMUM QUALIFICATIONS OF THE ACCOUNTS PAYABLE CONTACT CENTER SPECIALIST
  • High school diploma or equivalent required
  • Minimum of one (1) year's AP related experience preferred
  • Minimum of one (1) year's Call Center experience preferred
  • Intermediate computer skills and proficiency in MS Word, Outlook, and Excel; working knowledge of Oracle preferred


Here is what you can expect when you join our Village as an Accounts Payable Contact Center Specialist:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Our Core Values

Service Excellence

Integrity

Team

Continuous Improvement

Accountability

Fulfillment

Fun

Join us as an Accounts Payable Contact Center Specialist as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.