Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.
The Asset Servicing Senior Analyst (MIddle Office) is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities: Acting as an example to other team members, creating an ethical and motivated team environment;Acting as an intermediary and escalation point between processing staff and Operations Support Manager;Adhere to all Departmental Procedures and Controls;Analyze market changes and implement into current process where required;Assist in and lead adhoc projects on behalf of the team;Ensure accurate MIS reported on a monthly basis;Ensure all client queries are responded to within 24hrs of receipt;Ensure all event notifications/updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);Ensure Client Chasing spreadsheet is submitted to client by 12pm;Ensure team is monitoring Global Inbox and covering other regions when required ,and clearing before EOD;Ensuring all Business deliverables are achieved;Escalate processing errors and potential risks to line manager upon discovery;Identifying areas of risk and implementing further Controls where necessary;Lead and coordinate User Acceptance Testing on enhancements to systems and also regression testing;Lead in the on-boarding of new clients or client accounts;Monitor and allocate all incoming client Instructions and custodian advices (received into XSP);Participate in and host team Huddles;Participate in bi weekly client call;Prepare relevant test scripts and participate in Contingency testing;Provide support to other Team Leaders in the section and across the department;Regular review and update of Procedures for the team;Review and provide feedback on Service Level Agreement applicable to the team;Support Supervisor on the performance and development of processing staff within the team;The accurate and timely processing of all events assigned;Verification of teams work, and release of instructions to the Market.
Qualifications: 3-5 years relevant experienceIn-depth knowledge of securities processing, combined with a solid understanding of hedge fund industry standards and practicesCommunicates with tact and diplomacy in order to exchange potentially complex/sensitive informationDeals with most problems independentlyHas some latitude to resolve complex issues related to the VCA activities and processACCA certificate would be an additional asset
Education: Bachelor’s/University degree or equivalent experience
We offer: Competitive salaryA challenging work environment where you can collaborate with global teams to contribute to critical banking applicationsA great environment for learning new technology and tools, online and instructor led training opportunitiesOpportunity to work remotelySocial benefits (e.g. private healthcare care, Benefit System, life insurance)Working in a friendly, dynamic and multinational environmentOpportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
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