OVERALL PURPOSE OF JOB
The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshoot issues.
Production Supervision and Support Coordinates individual and team work assignmentsMonitors work load balancingSupports high quality work through a positive environmentMonitors team member’s performance with the focus on improvement
Service Level Agreements and Performance Metrics Ensures individual and team service levels are met or exceededAssists in reviewing daily, weekly and monthly service levels and provides recommendations for improvementsFront line contact for questions or issues surrounding service levels
Quality Participates in providing feedback to the Quality team for improvement suggestionsWorks with auditing resources on individual and team error trendsEnsures timely feedback is provided to individuals and teams on quality issues, changes or trend.
Performance Management Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined periodProvides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
Job Requirement/Qualifications: Educational Qualifications:Accounting, Business or Finance Graduates, CPA an advantageAtleast 4-5 years of work experience with minimum 2 years of people management experience
Requirements: Management experience requiredPrevious accounting experience/studies in particular AP / ARPreferably at least 3-5 year(s) of working experience in a SSC or BPO environment Experience in using SAP Accounting modulesWritten and spoken ability to communicate in English. Ability to speak Bahasa Indonesia or Mandarin would be an added advantage. Successful candidate will support either business group from China or Indonesia, some initial travel is mandatory.
For further information, and to apply, please visit our website via the “Apply” button below.
Candidates must be resident in Malaysia, or have the right to work in Malaysia