Process Business Analyst

Wrocław, Poland
Competitive salary
20 Feb 2021
25 Feb 2021
Approved employers
Approved employer
Job role
Business analyst, CFO
EY Global Delivery Services means 40.000 specialists providing globally IT, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.

The opportunity:

The Program Operations Analyst will be part of the Program Operations Services team that works on designing and running the processes that enable smooth operations of the Desktop and Support Experience Transformation program which is one of the largest programs in Enterprise Workplace Technology.

The role falls under End User Technology Experience (EUTX), a sub function of Enterprise Workplace Technology (EWT), within EY's Technology organization, and it reports to the Program Operations Manager based in Wroclaw, GDS Poland.

Your key responsibilites:

  • Meetings management (scheduling, agenda preparation, meeting minutes creation and distribution)
  • Vendor obligations tracking
  • Invoice management
  • Risk, Issues and Actions management
  • Reporting support:
    • Establish & maintain set of reporting templates for Programme governance needs
    • Drive Planning and Reporting standards across Programme
    • Identify additional reporting needs to gain efficiencies and promote automation
    • Analyze reporting to identify trends and target areas for improvement
  • At the project level, work with the project managers to support them in developing and maintaining their project plans and integrate this is the program plans
  • Collaborate and build trusted and effective working relationships with the Desktop Transformation team, service owners, and various members EUTX and other related ITS functions
  • Other tasks may be assigned depending on program priorities

Skills and attributes for success:

  • Strong organizational skills with experience of managing processes
  • Ability to work in a high-pressure IT operations environment (either directly or indirectly)
  • Experience in working in a global environment and an ability to interact with different cultures
  • Ability to effectively communicate and collaborate with diverse audiences and influence multiple stakeholders
  • Strong client-service oriented communication, documentation, analytical, and presentation skills
  • Ability to maintain confidentiality in all aspects of the job and use critical thinking and problem-solving skills
  • Strong expertise of Microsoft Office applications (i.e., Excel, Word) and SharePoint
  • Proficiency in MS Powerpoint and ability to create reports for senior stakeholders for SteerCo, Program Review Board and Operating Committee
  • This position will report directly to the Desktop Transformation Operations Lead.

What we look for:

  • 1+ year of experience working in a global project environment
  • Proficiency in MS Project including dependency management and critical path tracking will be an asset
  • Strong attention to detail
  • Understanding of project management concepts and principles
  • Keen interest in technology and technology-driven service-oriented businesses
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes
  • Ability to work and team with a multitude of different people to balance demands
  • Outstanding management, interpersonal, communication and organizational skills
  • Ability to work independent in a global organization within the context of a virtual team
  • English language skills - excellent written and verbal communication
  • ~5% travel may be required

What working at EY GDS offers:

  • Opportunity to develop technical and non-technical skills in a global environment supported by experienced colleagues
  • Variety of platforms for upskilling including but not limited to Udemy for business, on-site trainings, language classes, etc.
  • Flexible full time working hours with respect to your work life balance
  • Modern and well-located office in Warsaw or Wrocław with fresh work environment
  • Perks / benefits: private health care (incl. family, parents, in-laws & dental care), life insurance, sport groups, MultiSport, Benefit system, theatre and cinema tickets, shopping vouchers, etc.
  • Interesting top technology transformation projects with global impact

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.

Similar jobs

More searches like this

Similar jobs