IT Assurance Manager

Birmingham, West Midlands, United Kingdom
GBP 23.07 per hour
19 Feb 2021
03 Mar 2021
Job role
Experience level
IT Assurance Manager

Homer Road, Solihull - with UK Travel

Up to £48,000 (depending on experience), 25 days holiday, 6% matched pension contribution

Working within our Corporate Shared Services department a fantastic opportunity has arisen within Serco, for an IT Assurance Manager. Within this role you'll deliver our services in a consistent, predictable manner by executing against a consistent delivery framework, aligned to industry standards of relevance and tailored to ensure they are both pragmatic and suitable for use within ITS to support our Business.

This is a vital role that will act as a focal point for the definition, implementation and monitoring adherence to these standard methods of quality delivery. The role will continually review, improve and implement improvements identified by IT Services resources, ensuring they remain aligned to the internal Quality Assurance Framework and external quality standards such as those defined by the ISO accreditations. You will work with the specific IT teams to refine, manage and improve the governance of activities within IT Shared Services and against the ITS Quality Management System and other internal/external standards. You will also work closely in support of the IT functional teams in ensuring adherence to the defined Methodologies for their respective activity and assures the execution of standards and practices to ensure sustainable and successful delivery of service. This role is also responsible for assuring successful outcome of services within IT Shared Services by means of stringent and robust governance and assuring of adherence to the defined Quality processes, controls and tools. Finally, you will be required to obtain SC clearance as a minimum due to the nature of the role.

About you

  • Significant (5 years +) demonstrable track record in delivering and or managing Enterprise Governance and Assurance activities, using their own experience and recognised external management methodologies, such as including but not limited to PRINCE2, ITILv3.
  • Experience of ISO accreditations and the annual recertification process for ISO9001 and ISO27001.
  • Demonstrable track record of developing and implementing external best practises within an organisation in a way that sustainably improves the quality and execution ability of the organisation, including the education and alignment of colleagues to work in the new approach.
  • Proven experience of Risk and Assurance within an IT organisation.
  • Strong experience of implementing Risk and supporting best practice frameworks in a manner that enables the frameworks to be effective, efficient and deliver as expected.
  • Successful experience of working with Quality Managers in the assessment, auditing and implementation of Corrective Actions
  • Strong stakeholder management capabilities and able to build trusting relationships with the business and peers.
  • Organisationally astute - able to operate effectively within a complex corporate environment undergoing significant change.
  • Possessing strong commercial and risk acuity, able to easily identify with the business issues and able to proactively manage risks and commercial exposure across multiple areas and involving dependencies outside of their sphere of control.
  • Experience in working in a flexibly resourced people environment, able to deal with multiple teams and complex mix of internal and external resource dependencies.

Why Serco

Meaningful and vital work : The role will challenge and reward the successful candidate in equal measures and enable the successful candidate to have ownership and influence over the projects, as well as broaden your experience in a high profile capacity.

A world of opportunity : Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people : You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

  • Competitive salary per annum
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services
  • A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to complete your application.

Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview

*Google Chrome is the preferred browser to access Serco careers website*

Similar jobs

Similar jobs